Product Operations Associate

At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are collaborative, take initiative, and get stuff done we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenues. 

As the Business Operations Associate, you  will will play a critical role, working across functions to improve and support key product development processes with the goal of providing seamless experience for our internal teams and, in turn, our customers.

 

The responsibilities of this opportunity include:

  • Analyze qualitative data, identify opportunities to improve user experience and surface to the team for discussion
  • Support operational processes for launched products to ensure smooth user adoption and efficient processes
  • Equipping Go-to-Market teams to support and launch products through technical enablement (training, documentation, FAQ’s, etc)
  • Assisting with scheduling and coordination of meetings, and other ad hoc projects as needed

A successful candidate will have the following qualifications:

  • 1-2+ years of experience, preferably in SaaS or hi-tech
  • Process-driven with a passion for operational excellence
  • Structured thinker who thrives in designing systems that work
  • Experience working with agile development teams and practices
  • Organization and disciplined in approach
  • Ability to execute on and deliver complex projects involving multiple stakeholders
  • Strong verbal and written communication skills with a talent for precise articulation of operational challenges and potential solutions
  • Ability to turn partial, conflicting, or ambiguous inputs into solid action plans
  • Operates with a service mentality to the teams you work with, but do not hesitate to enforce processes that may create friction in the short term but drive better outcomes
  • Comfort with applications like: Slack, Google Sheets/MS Excel, Jira, Monday.com, Aha
  • Familiarity with user data, with a solid understanding of segments and funnels

About us:

For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects.

Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number.

 

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