Customer Success Manager, OperationsOs

Position Overview

 

As an OperationsOS Customer Success Manager, you will be an integral part of a growing team within the broader Customer Success organization. Strong candidates will have experience working cross-functionally within the Consulting & Strategy and/or Customer Experience space. Furthermore, as an OperationsOS Customer Success Manager, you will have the opportunity to be a difference maker by driving results to achieve business impact for our clients, while further developing your technical and data analysis skills along the way.

 

The responsibilities of this opportunity include:

  • Act as an extension of the customer, being a proactive advocate within ZoomInfo and the customer to accomplish defined objectives
  • Enable clients to maximize the benefits of their ZoomInfo partnership through best practices, innovative thinking and process improvement
  • Work cross-functionality with leadership and other key stakeholders across Zoominfo’s enterprise and strategic customers
  • Develop and leverage expertise in ZoomInfo’s data assets to act as an escalation point for bespoke customer solutions
  • Support cross-functional teams from pre-sale through implementation, ensuring customers are extracting maximum value from data deliverables
  • Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
  • Create and maintain artifacts such as templates for requirements documentation, statements of work, and project plans to add scale and consistency across CX
  • Use technical skills, problem solving, and business knowledge to deliver custom datasets to clients that meet or exceed their expectations
  • Find creative solutions to problems when limited information is available
  • Drive independent tasks and report on next steps and action items
  • Manage multiple concurrent projects to completion with minimal guidance
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships

 

A successful candidate will have the following qualifications:

  • 2+ years of customer success or account management experience in SaaS or similar industry
  • Client-facing experience in a technology setting with a focus on data, preferably in the strategic and/or enterprise space
  • Proven ability to communicate with internal and external customers and all levels of management
  • Ability to effectively communicate technical information to non-technical audiences
  • Can communicate difficult/sensitive information tactfully
  • Able to manage client expectations effectively
  • Highly resourceful and a go-getter attitude
  • Excellent communication skills – oral, written, and visual
  • Ability to travel as needed

 

About us:

For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects.

Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number.