Technical Program Manager, Security


  • Full Time

Hi there!

We're looking for a Technical Program Manager to join our growing Agile team to coach several agile security engineering teams and support organizational programs and projects within the Security Zone.

Interested in helping team leads to be more effective in managing their projects? Want to grow into a position to coordinate organization-wide security projects?

Want to be part of a team that secures the tools that power automation for millions of users? Then read on…


About You

You have serious Jira skills. You have experience coaching teams on how to use Jira effectively.

You’re an excellent planner. You have worked on or facilitated small-to-medium size engineering projects with minimal guidance, including planning, scheduling, and delivering reports. Whether by nature or title, you are comfortable creating plans and organizing teams to work toward a common goal.

You're motivated by juggling multiple stakeholders, requirements, and inputs and distilling all of it down to a clear set of priorities and implementation plans in order to help teams get great stuff done.

You’re creative and resourceful. Jira is a beast but you know how to tame it. It's complex because it has to be one-size-fits-all, but you are able to understand what a team needs and make the necessary changes. You always look for solutions that are built into systems instead of creating manual labor. Automation is your to-go when solving control requirements.

You believe relationships are critical to success. You thrive in understanding current processes to see how to optimize them. You've successfully partnered with engineering groups to support them to become self-sufficient managing their projects.

You’re solid at time management. You can juggle a variety of fast-moving projects and be trusted to work with minimal supervision. You’re keen to build processes that will make your and others' job more efficient over time.

You are a skilled written communicator. Zapier is a 100% remote team and being able to communicate well is critical. Chat and video are our primary means of communication. You can communicate unfamiliar topics clearly and in an approachable way to both technical and non-technical staff, including senior management.

You love to collaborate, give a hand when needed. In this role you're not going to be just an advisor, you can and will get your hands dirty. You love to work with others, to give and take feedback and work together on creating a more efficient environment.

You are friendly and patient, welcoming, considerate, and respectful. Learn more about these attributes in our code of conduct.


Things You Might Do

Zapier is a fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

  • Through coaching and hands-on work, you help multiple teams prioritize their work and improve their taks management skills

  • You will partner with cross-functional stakeholders and leaders to plan and support the delivery of many times company-wide projects or programs through the entire lifecycle.

  • Communicate challenges/blockers, progress, and changes with all stakeholders and liaison between the groups.

  • Ensure teams are focused on continuous improvement.

  • Act as the Jira administrator for the Security Zone's teams you are working with.

  • Partner with Product Management to manage our security product features as an acting Product Owner.

  • You won't be managing project tasks for other teams, you'll be guiding, teaching them how to be self-sufficient.


While you will be mainly working with the security team, focusing on a specialization will not limit your area for growth at Zapier as you can contribute differently in all areas.


About Zapier

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.


To help share a bit more about life at Zapier, here are a few resources:

Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.


Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing. We believe that with the right tools, you can have big impact with less hassle. We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.


The Whole Package

We're currently hiring for the following locations:

  • US

  • Canada

  • Europe


  • Competitive salary (we pay based on the norms of your country)

  • Great healthcare + dental + vision coverage*

  • Retirement plan with 4% company match*

  • Profit-sharing

  • 2 annual company retreats to awesome places

  • 14 weeks paid leave for new parents of biological or adopted children

  • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.

  • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.

  • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

*While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US, Canadian-, and UK-based employees.


How To Apply

We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.