Staff, Technical Program Manager – Messaging Workflow Platform


  • Full Time

See yourself at Twilio

Join the team as our next Staff Technical Program Manager (Messaging Workflow Platform)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to be the Staff Technical Program Manager (TPM) for Twilio’s Messaging Workflow platform team. 

Twilio’s SMS business is growing rapidly with a great many customers with differing needs and an ecosystem of many hundreds of providers around the world that are used to deliver messages. We have a compelling vision of how the messaging traffic from such customers utilizes this choice of supply to meet both the needs of the customer and expectations of the ecosystem. Our Messaging Workflow team is the core backbone of delivering messages to customers. It processes many billions of messages per month, requiring high scalability and reliability. Many other teams rely on integrating their services with the Messaging Workflow to deliver their features to customers.

We are seeking a Staff Technical Program Manager to work with our product and engineering teams to plan and coordinate work to deliver this vision. This person will work with product managers, architects and engineering to define the plan and roadmap and help coordinate delivery of projects for this core platform.


In this role, you’ll:

  • Bring together product, architects and engineering to facilitate developing and tracking plans and roadmaps for several teams.

  • Communicate and create visibility into project status, issues and risks associated with projects.

  • Drive toward continuous improvement through analyzing data and inspect & adapt practices – work with Agile teams and scrum masters to improve project delivery.

  • Drive resolution or escalate blocking issues in a proactive manner.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 3+ years experience of project or program management in a software company.

  • Delivering large software projects across multiple teams with multiple stakeholders.

  • Working across global/distributed teams.

  • You have worked with engineering teams to deliver software according to Agile processes (scrum, kanban, etc.).

  • Experience of some of the following:

    • Scrum – you may have been a Scrum Master or part of an Agile Transformation

    • Kanban/Lean – driving efficiency of delivery and flow of work

    • Project management best practices in software organizations

  • You have experience of SQL and reporting systems to extract and manipulate data.


  • Background in software engineering (as a developer and/or engineering manager)


This role will be based in our Tallinn office. 

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.