Staff Product Manager

Twilio

See yourself at Twilio

Join the team as our next Staff Product Manager on the Messaging team. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build new products that enable engagement use cases on our Messaging API. At Twilio, product managers are responsible for every aspect of the product. From concept to API design to go-to-market planning to revenue ownership. You will touch every team within Twilio, and have full responsibility and autonomy to grow your products. Working side by side with other product managers and engineering counterparts, you will collaborate to craft and deliver on the vision, strategy, and roadmap for the future of messaging at Twilio. 

Responsibilities

In this role, you’ll:

  • Own the overall roadmap for our message scheduling product
  • Wear the Customer’s Shoes: Conduct and use market research and interviews to solve customer problems. Align with teams across Twilio to get the complete picture and cross reference your research. Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value.
  • Be Bold: Own the overall roadmap for scheduling, a functionality within messaging that enables customers to configure the time a message is sent. Go beyond the use case of fixed time scheduling and explore new ways customers can configure their messages for higher engagement rates or to maintain compliant when sending in certain regions. 
  • Empower Others: Collaborate extensively with other PMs, designers, other functional teams and BUs within Twilio on their initiatives. Be an advocate and coach for other PMs. Help engineering teams focus on what is needed to create a great product experience. Facilitate quarterly planning, execute sprints in agile/scrum, manage the backlog and sprint prioritization. Collaborate with GTM teams on product launches (marketing, support, sales enablement), and dev experience teams on documentation.
  • Ruthlessly Prioritize: Ruthlessly prioritize the incremental path to solving customer problems, delivering concrete customer value at each stage. Get your hands dirty, align executives, convince peers, and coordinate dependencies to get-it-done.
  • Be an Owner: Seek out unique points of view on how Twilio can offer products that enable customers to perform marketing and engagement use cases via our Messaging API. Own product development from 0 to 1 by forming hypotheses, interviewing customers, and driving action on your recommendations. You will partner closely with Solution Engineering to validate feature requests in customer interviews, provide requirements to engineering, design the API experience and iterate based on feedback. Report on both the business and operational performance of your products and customers on a weekly basis.
  • Write it Down: Create clear, written documentation of the problems you seek to solve (and associated risks). Collaborate with other BU PMs to finesse your documentation. Present those plans to your team, BU leads and leadership.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

  • Experience conducting customer or prospect interviews
  • Experience designing an API (developer experience) and managing an end to end product
  • Minimum of 5+ years of product management experience, with 7+ years of experience in a technology company (even if it’s in other non-PM functions)
  • Worked on a B2B high-growth cloud native product, APIs, or platform at scale.
  • Experience managing products/services that span across and impact horizontal teams. Work closely and collaborate with multiple partners within Product and Engineering organizations. 
  • Proven strong analytical abilities and a preference for making data driven decision

Desired:

  • Experience or familiarity with the marketing messaging landscape, either directly building products as a Product Manager or integrating with APIs (like Twilio) to enable messaging

Location 

This role will be in Bay area or Remote in the US. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.