Staff Product Manager (L4) – Developer Experience Front End Platform

Twilio

  • Full Time

To apply for this job please visit boards.greenhouse.io.

See yourself at Twilio

Join the team as our next Staff Product Manager – Developer Experience Front End Platform 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to 

 

Twilio is looking for a product manager interested in creating the front end development platform enabling hundreds of Twilio front end engineers to build world class web experiences. You’ll drive the definition of new features and services that help improve front end developer productivity and make it easier for them to create consistent high-quality products for thousands of end-users. 

Responsibilities

In this role, you’ll:

  • A relentless customer advocate. You use your exceptional listening skills to deeply understand customer needs and help your team empathize with customer problems and stay focused on the user experience.
  • Data-driven. You are comfortable with quantitative and qualitative analysis and can demonstrate how you’ve used data to influence technical decisions as they relate to customer outcomes.
  • Comfortable with ambiguity. We’re transforming how products are built at Twilio and the answers aren’t always obvious. You are a self-starter with a structured approach to breaking down ambiguous problems and can describe how you iterate toward a clear product definition. 
  • Experience building software products, especially APIs, SDKs or SaaS products 
  • Experience working as a Product Manager or in a similar role
  • Bachelor’s degree in computer science, engineering or equivalent experience 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

  • Worked on Platform teams supporting large numbers of engineers
  • Front end experience with testing and observability frameworks
  • Knowledgeable with the latest front end development techniques and approaches 

 

Location 

This role will be remote, and based in the East Coast, USA.

 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

 

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

 

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants: 

  • The estimated pay range for this role, based in Colorado, is $105,728 –  $166,144
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.