Senior Software Engineer – Advanced Communications


  • Full Time

See yourself at Twilio

Join our team as the next Senior Software Engineer!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is growing rapidly. To keep pace with evolving communication channels we are looking for a Software Engineer to build the future of conversational messaging as part of the Advanced Communications Platform.  We’re passionate about designing, developing, deploying and operating software solutions at scale and want to help Twilio deliver the best user experience for next-generation communications. Working side-by-side with other engineers and partnering with our product team, you will collaborate to craft and deliver on the vision and roadmap for Advanced Communications at Twilio.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always interested in people who will bring something new to the table!

We are looking for an experienced Staff Software Engineer who lives our Twilio Magic to join our exceptionally talented and rapidly growing engineering team. As a Tech Lead, Staff Software Engineer, you will design, architect, and build core platform services, REST APIs and help transition our platform to next-generation architecture. You will work closely with your Engineering Manager and Product Manager to build the roadmap and deliver on quarterly commitments while being a technical mentor to other engineers on the team.

They also have:

  • 7+ years of work experience building highly scalable products
  • Strong experience with Java, Golang or Scala
  • Experience with Linux and Docker
  • Experience troubleshooting and performance tuning relational databases such as MySQL, Aurora or cloud NoSQL databases such as DynamoDB, CosmosDB
  • Understanding of AWS infrastructure & services or similar public cloud providers
  • Experience with infrastructure-as-code tools such as Terraform or Chef
  • Strong experience building scalable software including distributed systems infrastructure, business logic for APIs or tooling to help debug mission-critical applications
  • Excellent experience debugging and scaling production infrastructure and services
  • Clear written and spoken communication skills
  • Ability to mentor other engineers and direct positive incomes without direct authority
  • Self-drive – a tenacity for learning and you take ownership of your tasks and drive them to completion
  • Degree in Computer Science or a related field, or equivalent work experience

As a Senior Software Engineer, you will live the Twilio Magic values:

  • WRITE IT DOWN: Document technology decisions and implementations, and support epic and story refinement.
  • DRAW THE OWL: Identify opportunities for improvement across both technology and process. Use your foresight and experience to keep our systems effectively running now and in the future through profiling, load testing, failure testing, monitoring and much more to have confidence in the robustness of the systems we deploy.
  • BE INCLUSIVE: Collaborate to support strong team results and build effective working relationships.
  • RUTHLESSLY PRIORITIZE: Exhibit good priority and time management skills to support sprint commitments.
  • BE AN OWNER & BE BOLD: Lead or assist in all aspects of technology decisions, including strategy, efficiencies, open source offerings, and integration details. Champion meticulous, high quality engineering and be a role model for software development habits and practices for distributed systems.
  • EMPOWER OTHERS: Interact extensively across all functional teams within Twilio and encourage collaborative solutions.
  • NO SHENANIGANS: Ensure the consistent exercise of appropriate judgment and transparency in all your communications and interactions. Use your advanced engineering, communication and organizational skills to ensure we deliver what the business wants and needs.


This role will be remote in Colombia.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at