Senior Director, Strategic Vertical ISV Partners North America


  • Full Time

See yourself at Twilio

Join the team as our next Senior Director, Strategic Vertical ISV Partners North America

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Reporting to the North America VP of ISV Partners, the Senior Director will be responsible for the sell to, sell with and sell through motions within Financials Services, Health and Life Science, Pub Sector, Telecommunications and BPO ISVs and Technology Partners. This executive will work to continue to transform Twilio’s industries approach through expanding multi-dimensional partnerships. These critical partnerships are focused on driving revenue growth, accelerating Twilio technology adoption across new markets and increasing customer success and scale. This leadership role collaborates across all areas of the company’s executive team including sales, marketing, product, operations and finance. Managing and maintaining a high performing team of partner sales and account management professionals, is a key priority for success. 


In this role, you’ll:

  • Create a high performing Industry focused ISV organization
  • Drive accelerated revenue growth through our ISV partners
  • Create, manage and execute an innovative industry solutions strategy for partner recruit
  • Recruit, onboard and grow a skilled group of sales professionals in alignment with Twilio’s values and culture
  • Ensure partners deliver customer success through ongoing enablement, technology innovation and adherence to best practices
  • Influence and evangelize partner program development and adoption
  • Build and nurture executive level relationships across top partners and internal stakeholders
  • Drive executive cross functional relationships within Twilio to integrate patners into sales motion and messaging
  • Build out, manage and report against a predictable sales pipeline


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Broad-based business professional with 15+ years of experience in ISV/alliances/channel organizations within enterprise software firm 
  • Industry expertise in multiple verticals; with strong emphasis on FINS, HLS and Pub Sec
  • High-energy, visionary executive with high intellectual horsepower and a proven entrepreneurial track record of defining and delivering new initiatives
  • Consistent track record of building, developing and managing high performing teams
  • History of building strong internal relationships in a highly matrixed, global organization
  • Must be flexible and able to excel in a fast-paced, fluid environment
  • Successful background driving repeatable solutions, technical wins and / or practice wins.
  • Deep relationships with C-level executives at Partner companies
  • Demonstrated success in running a partner organization managing hundreds of partners and $100M+ revenue while maintaining a focus on profitability
  • Ability to evaluate and develop existing teams and reshape as necessary, while mentoring and inspiring teams around the world
  • Strong understanding of CPaaS and SaaS, as well as the business benefits associated
  • Excellent communication, presentation and negotiation skills


  • Bachelor degree or equivalent 


This role will be remote and based in east or central time zone

Approximately 50% of travel is anticipated

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at