Senior Director, Product Management


  • Full Time

See yourself at Twilio

Join the team as our next Sr Director, Product Management for Twilio Engage, our pioneering omnichannel marketing platform.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio Engage is our new omnichannel growth platform that revolutionizes how businesses build and optimize personalized marketing campaigns.

We are now seeking an inspirational product leader to define, build and implement the product strategy and for Campaign Management, Orchestration, Channel & Content integration, Subscription Management, and Marketing Analytics within the Twilio Engage product.

The desired individual will work seamlessly with stakeholders including external customers, as well as internal teams including engineering, product marketing, sales, finance and more. This key executive will build and lead a world class product organization, as well as develop and maintain a strong, successful partnership with engineering.


In this role, you’ll:

  • Define and deliver the product vision, roadmap, and execution for Campaign Management, Orchestration, Channel & Content integration, Subscription Management, and Marketing Analytics within the Twilio Engage product.
  • Bring rigor to product management – create an environment focused on ruthless prioritization, customer success and trust, and significant business outcomes.
  • Drive a continuous discover/build/ship/learn cycle for the Engage R&D teams with a clear short and long term roadmap that delivers on the vision and continuously unlocks value.
  • Be a model in customer orientation. Build trust with stakeholders through empathic engagement, clear convictions, and high-integrity commitments. Create clear roadmaps for internal and external customers.
  • Build and develop an impactful product team that wears the customers' shoes. Provide career development opportunities that enable every individual to be an exceptional product manager.Partner with engineering to build a culture of empowered product teams where all roles excel together and deliver as a single team.
  • Be a great partner to sales and customer success – support, listen, guide and enable.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 8+ years of product management experience building large scale cloud services platforms, ideally in a multi-product portfolio company. This should include firsthand experience of building category-defining, scalable products for marketers.
  • 6+ years of people management experience.
  • Demonstrated leadership with the ability to inspire, lead, recruit and retain successful product management teams.
  • Proven track record of results – establishes bold goals, achieves/over-achieves those goals and takes ownership for overall business outcomes.
  • Innovation and critical thinking – track record of driving companies through transformative change with the ability to see the big picture while also being hands-on and in the details.
  • Gravitas – executive presence, strong communication skills, ability to communicate business value, as well as product features/benefits.
  • Rigor, methodology and data-driven – outcomes oriented and a problem solver.
  • Customer obsessed – passionate about the customer journey and customer experience.
  • Strong communication skills with the ability to simplify sophisticated concepts into essential messaging for the purpose of enabling and influencing others.
  • Structured, proactive problem solver who can quickly prioritize and implement action plans in dynamic environments.
  • Desire to continually learn and improve upon existing approaches and methodologies – with the ability to create and implement processes when necessary.
  • A passion for technology, in particular marketing and data solutions.  


  • Bachelor's degree from an accredited university, or equivalent experience.
  • Experience building marketing automation and/or customer data platforms.
  • Strong knowledge and experience in bringing products to market at scale.


This role will be remote, and based in the USA.

Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $213,120 – $266,400
  • Based in New York, Washington State or California (outside the San Francisco Bay Area): $225,680 – $282,100
  • Based in the San Francisco Bay area, California: $250,720 – $313,400
  • This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 


Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at