Sales Enablement Specialist – EMEA

Twilio

See yourself at Twilio

Join the team as our next Sales Enablement Specialist – EMEA

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

The GTM Enablement specialist will be a trusted partner to the GTM organization at Segment. Within Twilio, Enablement drives the onboarding and continuing training of our customer facing field teams to accelerate ramp times, drive revenue and broaden skills. This role contributes to content creation and supports operational execution and delivery of Enablement for the EMEA GTM team. 

Responsibilities

In this role, you’ll:

  • Work with GTM Stakeholders and Product Marketing/Managers to develop and roll out a formal Product Certification Program for existing and future products
  • Work with multiple cross functional teams to develop and deliver training and content to the entire Revenue Organization with a strong focus on the sales process execution from a tooling prospective
  • Partner and Support the EMEA sales leaders to drive enablement initiatives
  • Manage all communications for Segment product releases and product training for EMEA
  • Work with the greater Segment enablement team to connect the programs to the EMEA stakeholders
  • Create, distribute and analyze training program surveys, including executive summaries
  • Audit past content and training to make sure all relevant content is available for the field. 
  • Assist in workshop scheduling, setups, and delivery material creations
  • Prioritize projects assigned and meet project timelines. 

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

  • BA/BS degree in a business related field
  • Experience with content and learning management systems. Familiarity with Google Suite and project management tools like Airtable.
  • Good written and verbal communication skills.
  • Effective time manager, capable of delivering on multiple assignments and tasks accurately and on time
  • Ability to maintain a high level of productivity in a fast-paced, team environment
  • Experience with product release cycles and communications
  • You have an innate desire to help others succeed
  • You are enthusiastic and willing to learn

Location 

This role can be based in our London or Dublin office.

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.