Professional Services Product Manager


  • Full Time

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See yourself at Twilio

Join the team as our next Professional Services Product Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to provide portfolio management for our Professional Service offerings. You will manage the lifecycle of our service offerings from ideation and creation to end of life. Your ability to effectively collaborate and work with distributed, cross-functional teams is critical. Solutions are built on products and services. We need to be able to provide relevant Professional Service offers that can be consumed by builders, partners, IT managers or a line of business stakeholder. 


In this role, you’ll:

  • Understand the market, help to identify new offer candidates, and provide an analysis on the viability of new offerings. 
  • Own the new product introduction process for Professional Services and work with stakeholders to manage the product life cycle.
  • Drive the creation of service collateral and awareness, including internal training and external sales collateral.
  • Work with internal stakeholders to achieve product orderability and delivery readiness.
  • Analyze product performance and provide periodic updates to executive leadership 


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 3+ years of direct experience with Services Product Management in a Professional Services organization.
  • The ability to effectively communicate with resources at multiple levels in the organization to gather, prioritize and communicate requirements.
  • Experience creating service descriptions and other documentation
  • Great communication skills. You're equally at home on zoom presenting to an audience of developers as you are on a zoom talking to users and then coming up with product requirements. Your best days are the ones where you do both on the same day.
  • Bachelor’s degree or equivalent experience required.


  • Related product management industry certifications.


This role will be remote, in the USA.

Approximately < 25% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $79,408 – $124,784.
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.