Principal, Product Manager – Messaging Workflow Platform


  • Full Time

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See yourself at Twilio

Join the team as our next Principal Product Manager (Messaging Workflow Platform).

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to be the Principal Product Manager leading Twilio’s Messaging Workflow platform team. 

Twilio’s SMS business is growing rapidly with a great many customers with differing needs and an ecosystem of many hundreds of providers around the world that are used to deliver messages. We have a compelling vision of how the messaging traffic from such customers utilizes this choice of supply to meet both the needs of the customer and expectations of the ecosystem. Our Messaging Workflow team is the core backbone of delivering messages to customers. It processes many billions of messages per month, requiring high scalability and reliability. Many other teams rely on integrating their services with the Messaging Workflow to deliver their features to customers.

We are seeking a Principal Product Manager to work with our engineering teams to expand upon and deliver this vision. This person will work with architects and engineering to define the architecture, services and APIs that evolves this core platform.


In this role, you’ll:

  • Act as a leader, not just setting direction for an engineering team, but for your product, it’s customers and business outcomes.

  • Communicate with stakeholders, other product managers and engineering teams across the globe, from product vision to specifications to product performance analysis, you will be writing and regularly represent your product and your team to upper management.

  • Take large, ill defined, and complex ideas and compose clearly articulated requirements, plans and roadmaps and work with teams to deliver them on time.

  • Prioritize across customers and stakeholders to develop a roadmap and communicate priorities both to engineering teams and customers.

  • Work with your colleagues to align on vision and build a roadmap that we can execute based on broad, company-wide, mission statements.

  • Develop a clear point of view and influence the people around you, changing our course if necessary.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5+ years experience in a Product Management role in a software company.

  • Excellent communication skills. You are happy to talk to customers and partners, and enjoy evangelizing your product and vision. Strong writing skills, for both product and engineering. You can communicate complex matters concisely and clearly.

  • The ability to solicit customer requirements from many – often competing – sources, prioritize, and work with engineering and design to deliver.

  • Analytical skills, ability to query (SQL) complex data sets to make data driven decisions and insights.

  • Experience working with engineering teams to deliver software using Agile methodologies and lead solution design with engineering partners.

  • Technically savvy and experience with the cloud, APIs, communications, enterprise software, and SMS is a plus.

  • Bachelor’s degree or equivalent experience required.


  • (Strongly Preferred) Experience of systems, architecture and APIs – including customer facing API based products – and working with architects to define them.

  • (Strongly Preferred) Experience of platform focused products or internal platform services.

  • Previous experience as an engineer.

  • Experience of line management or managing a team of Product Managers.


This role will be based either in our Dublin office or remotely in Ireland. 

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.