GTM Analytics Senior Analyst – Segment

Twilio

See yourself at Twilio

Join the team as our next GTM Analytics Senior Analyst – Segment.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is seeking a talented, creative, and high-integrity GTM Analytics Senior Analyst to join our GTM Strategy Analytics team to focus on the Segment product. The Senior Analyst on the Sales Strategy team will be responsible for bringing quantitative sales data to life by identifying trends and developing actionable recommendations. The role will collaborate with Sales Strategy, Sales Operations, Marketing, Product, Customer Experience, Data Engineering and Finance teams.

The Sales Strategy & Analytics team is central to Twilio's continued growth. We work closely with senior Go-To-Market leadership to illuminate the business and guide software strategy. 

Responsibilities

  • EMPOWER OTHERS: Work cross-functionally to build and communicate key insights, and collaborate closely with a variety of business owners.

  • WEAR THE CUSTOMER’S SHOES: Synthesize customer data to perform root cause analysis.

  • DRAW THE OWL: Align quantitative proof points with qualitative issues with marketing and sales pipeline across regions.

  • BE INCLUSIVE: Develop an intimate understanding of sales strategy, organizational structure, our leaders and managers, and their objectives and concerns. Work relentlessly to make them more successful.

  • BE AN OWNER: Act as an enabling business partner to your teammates and the Segment product line’s global sales leaders and managers to increase overall sales.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

The successful candidate will bring strong curiosity, data analysis expertise & experience working with cross-functional teams to influence leadership. You will act as a management consultant helping Twilio to clarify fast-moving strategic priorities and tackle operational challenges

  • Bachelor's degree or equivalent experience 

  • 4+ years of experience, preferably in business analytics, statistics, or finance

  • Ability to manipulate large data sets with high dimensionality and complexity; fluency in Excel/Google Sheets and BI reporting tools (e.g. Tableau, Looker). Experience with SQL preferred

  • Exceptional business judgment

  • Track record of executing with high attention to detail and commitment to quality in a fast-paced, fluid environment

  • Must be a self-starter, highly motivated, able to shift directions quickly when priorities change, think through problems to come up with innovative solutions and deliver against very tight deadlines  

Location 

This role will be based in our New York, San Francisco, Denver, or one of our other remote office locations or will be 100% remote. 

Our expectation is that the team will get together in person 1-2 times/quarter once it is safe to do so.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.