Business Analyst, Product Manager – Phone Numbers


  • Full Time

See yourself at Twilio

Join the team as our next Business Analyst, Product Management – Phone Numbers Team

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to support Twilio’s Phone Numbers Team to define and track the execution of our Phone Number strategy, through providing data and analysis for our products and services.

In this role, you’ll play a critical role in building internal data analytics to support our Product Management Team to extract business-critical insights and make decisions in every key aspect they need for their products, from design to go-to-market planning to revenue. 

The ideal candidate is comfortable managing data, identifying trends and developing tools to use and analyze data allowing to improve our team results.


In this role, you’ll:

  • BE CURIOUS: find, collect, store and keep updated the data from different sources for all our business requirements, ensure its high quality, create and document processes and validators to guarantee this. You will manage the data governance of our data and its alignment with other team’s.
  • BE A BUILDER: develop and maintain tools that allow all the team to access, visualize, analyze, predict and make decisions based on the data collected. 
  • BE AN OWNER: Find solutions to hard problems to understand the data and what options exist. Monitor the data and alert the team when it’s required. Create and share targeted and effective recommended actions about the data analyzed.
  • BE A POSITRON: Provide analysis support on behalf of the Phone Numbers team in cross-functional strategic initiatives.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Minimum of 2 years of experience analyzing data in support of business objectives
  • Minimum of 3 years of experience building and designing analytics solutions
  • Very strong SQL skills and proven track record of extracting raw data across many databases and many tables to build possibly many databases with high dimensionality and complexity informational success metrics
  • Fluency in Excel/Google Sheets and BI reporting tools (e.g. Tableau, Looker) to provide information in a digestible way to colleagues
  • Self-starter, highly motivated, able to shift directions quickly when priorities change, think through problems to come up with innovative solutions and deliver against very tight deadlines 
  • Able to work collaboratively and build trust with stakeholders through the analysis you’ve done
  • Ability to find the needle in a data haystack and concisely explain and present in simple language to leadership
  • Proficiency speaking and writing in English.


  • Experience developing robust ad-hoc reports that are easy to understand
  • Experience in creating supporting materials for an executive-level presentation
  • Proficient in Google Slides
  • Building data processing programs to analyze large amounts of data on a daily/weekly/monthly basis
  • You effectively identify and articulate implications up and downstream, taking action or escalating as appropriate
  • You are comfortable with ambiguity and 80/20 thinking to quickly tease through complexity and bring structure to chaos


This role will be based in our Bogota, Colombia office. 

This role will be remote.

Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at