Manager, Strategy and Operations


  • Full Time

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

Toast is looking for an analytical, technical, and motivated team player to bring our company’s top strategic and operational objectives to life. You will transform and align business processes using technology and systems, acting as the interface between our various functional teams and our business systems team. You will work closely with cross-functional stakeholders to understand their challenges, help identify potential solutions, and translate business requirements into functional requirements leveraging, and work with the technical team to deliver the solutions. You will be an expert on how data flows in our system, and be able to articulate solutions that are simple and accurate. You will do so for existing business lines, new product lines, and acquisitions. Your role will play a critical role in helping build scalable processes that can power and support our exponential growth  as the leading player in restaurant technology. . 

About this roll*: (Responsibilities)

  • Support the design and implementation of business process improvement and integration efforts working with a group of cross-functional stakeholders to understand their current state use cases, details, and process flows to clearly articulate requirements
  • Work closely with the Salesforce architecture and development teams to outline what future state workflows will be, focused on scalability and efficiency 
  • Organize ambiguous ideas and goals into detailed functional requirements
  • Work with other operational teams to understand and plan for dependencies and overlaps with planned work and identify areas for optimization
  • Provide point of view feedback on prioritization and criticality based on functional interviews and deep business understanding
  • Understand various options to solving problems and strategize appropriately to prioritize based on complexity and business benefit
  • Work with and support enablement teams for on time and successful releases to the business
  • Assist in identifying areas for improvement, analysis, and document for backlog or future enhancements
  • Capture metrics to inform our KPI’s and validation for post live ROI analysis and gains
  • Have a strategic mind for the areas of potential risk — deftly coming up with forward looking ideas on how to prevent issues from arising

Do you have the right ingredients*? (Requirements)

  • 5+ years of Operations, Product management, Salesforce Administration, Salesforce Consulting, or other equivalent experience
  • Experience with backend, Jira, and lucidchart 
  • Demonstrated experience of solving complex problems using a data-driven approach
  • Demonstrated experience with M&A or business process alignment/optimization in the lead to cash area
  • Experience in managing projects from conception to delivery 
  • Strong working knowledge of the overlap between operations, Salesforce, ERP, and external applications
  • Action-oriented, “can do” attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results
  • Excellent communication skills and ability to translate business and technical languages
  • Architecture mindset with desire to understand how things are connected 
  • Critical thinking capabilities to see beyond the initial problem presented

Our Spread* of Total Rewards:

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • 401(k) and matching
  • Medical, dental, & vision coverage
  • Mental Health Benefits
  • 100% paid childbirth recovery medical leave
  • 16 weeks of 100% paid parental leave
  • Eligibility for 100% paid medical or family leave
  • Subsidized backup childcare
  • Professional Development Reimbursement Program
  • Home office and telecommunications stipends
  • Free access to Certified Financial Planners
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact

For roles based in the United States:  As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.