Partner Operations, Banking Program Manager

Stripe’s mission is to increase the GDP of the internet. We build economic infrastructure for internet businesses of every size in pursuit of this mission. Global Partner Operations is responsible for the implementation, long-term health, and scalability of our partner operations, and works across the payment method, card, and bank partners that underpin Stripe’s financial stack. Today, Stripe is live in 40+ markets and the Partner Operations team is situated across multiple global offices to support Stripe’s growth around the world. 

The Partner Operations team sits within Stripe’s Partnerships organization and is a key component of Stripe’s success. We sit at the intersection of engineers and financial partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe’s continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment and coordination between engineering teams and financial partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team’s impact. The partners we support have a significant impact on Stripe, and the products used by millions of our users. 

You will:

  • Build and own operational relationships with key bank and bank connection partners
  • Work cross-functionally with a number of Stripe teams – including Engineering, Product, Business Development, and others – to build banking products, support deals, and drive process enhancements
  • Define SLAs and performance standards for our partners, and drive efforts to implement and track commitments and sit on the front-line of partner facing issues, supporting engineering by assisting with partner communications, escalations, and the retrieval of SLAs.
  • Identify inefficiencies in Stripe’s operating model and drive new solutions (including technical and operational requirements) to address them
  • Develop and manage end-to-end project plans for new feature and partner implementations, working closely with other stakeholders and partners to ensure on-time delivery across key financial partners in banking and bank connections
  • Help to define and implement metrics to measure partner performance
  • Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and the retrieval of root cause analysis

We’re looking for someone who has:

  • 5-10 years of project/program management and/or business operations experience
  • Proven ability to successfully drive small-to medium-sized technical projects with external partners and cross-functional internal stakeholders
  • Knowledge of and experience with payment technologies and ecosystem
  • Strong analytical skills with excellent problem solving abilities
  • Experience managing external relationships
  • Excellent interpersonal and communication skills (verbal and written)
  • The ability to prioritize and remain focused under pressure, and comfortable with ambiguity
  • The willingness to travel, when necessary

Nice to haves:

  • Experience in e-commerce, or payments (especially acquiring or gateway services)
  • Basic to intermediate SQL skill
  • Experience in a high growth technology company

Job Overview