Head of Sales Strategy and Operations, Americas

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Revenue Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. 

What you’ll do

Responsibilities

  • Be a strategic business partner to the Regional business providing perspective and help the Region achieving its business objectives
  • Manage and support Americas forecasting, pipeline analysis, annual planning, and sales cadence
  • Collaborate effectively with internal stakeholders, cross-functional teams, and external vendors to solve problems, implement new reporting and planning solutions, create operational efficiencies, and deliver successfully against high organizational standards
  • Be a strong leader, and draw upon solid analytical, critical thinking, and problem solving skills to effectively manage the Americas sales cadence
  • Have experience developing dashboards and operational metrics in a constantly evolving sales organization and defining systems and processes to support the rapid growth of Stripe
  • Revenue metrics development, cadence management, organizational process design, productivity measurements, operational activity reporting, and global alignment of metrics
  • Reporting: Ensure accurate reporting across the organization, including existing and future headcount, revenue, pipeline, and other metrics as required
  • Analytics: Execute vision to develop and manage a worldwide dashboard, encompassing key metrics to be reviewed with senior leaders of Stripe
  • ROI: Provide a ROI metric assessment of all projects completed by this organization, providing feedback on each major initiative completed
  • Assist key stakeholders in assessing headcount current and future needs
  • Lead efforts to standardize and/or evaluate ad-hoc processes around organizational cadence
  • Drive efficiencies which lead to tangible ROI on projects completed

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

  • 20+ years experience with 15+ relevant experience in Sales Operations supporting a mid-to-large scale multi-geographical sales organization 
  • Demonstrated ability to define, refine, and implement sales processes, procedures, and policies
  • Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable insights, deliverables, messages, and proposals
  • Experience using Salesforce.com, Tableau, Anaplan, and DWH, including data integrations and implementations
  • Experience leading the development of segmentation models and GTM strategies
  • Proven success leading and managing Annual Planning (territories, quota, headcount)
  • Experience developing and implementing metrics to effectively measure and monitor sales performance and productivity improvements
  • Deep experience in prioritization of deliverable and tasks
  • Strong problem solving and collaboration skills, a motivated self-starter that is proactive and action-oriented
  • Sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
  • Experience rapidly growing an organization and attracting, hiring, and maintaining top talent
  • Strong written and verbal communication skills, with a track record of presenting to senior leaders

Minimum requirements

  • Experience working within a high-growth technology company.
  • Experience with consumption-based businesses is a strong plus.
  • Multi-segment experience to lead operations teams supporting high velocity transaction teams like SMB and larger, more complex transactions in Enterprise. 
  • Strong SQL skills (required), and knowledge of other programming languages (R, Python a plus)
  • Regression analysis or machine learning models
  • The ability to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
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