Technology Vendor Program Manager – Platform

Spotify

  • Full Time

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the frameworks, capabilities and tools needed to welcome a billion customers. Join us and help to amplify productivity, quality and innovation across Spotify.

Spotify’s Technology Procurement team is searching for an experienced Technology Vendor Program Manager for our VMO. We are rapidly growing vendor governance of established and new vendors.

The Vendor Management Office consists of vendor relationship managers within Tech Procurement that help Spotify engineers adapt quickly and thrive. In this role, you would make a significant and direct impact on how Spotify works and serves audio to hundreds of millions of people per day. As part of the Platform Mission, we partner with teams across Tech Procurement and Spotify. We focus on providing outstanding expertise to our partners/customers and work in Spotify’s fast-paced environment. We lead our Cloud and other strategic partnerships with a global reach. Members of the VMO build, develop, implement and maintain some of the most sophisticated global engagements around the world.

As a Technology Vendor Program Manager, you are an authority for our technology platform strategy, leading interactions and knowledge sharing with leading infrastructure vendors, giving you a front seat in the current evolution of the cloud-native marketplace. Your role will be to connect our technology strategy to the commercial and financial aspects of these partnerships together with a diverse group of technical partners. You will be involved across the entire lifecycle of these relationships. From strategy to prioritization, governance, and, finally, public celebration of joint successes. Your work will have an impact on nearly all Spotifiers!

 

What you’ll do

 

  • Foster technology vendor relationship management at an enterprise level, with the goal to build and maintain a healthy partnership where both partners derive value
  • Connect and facilitate knowledge exchange, action plans, and delivery between the Spotify engineering organization and the engineering organization from our partners
  • Articulate crisp technology strategy working with Spotify’s engineering organization with strategic partners
  • Create and deliver recommendations, tutorials, blog articles, and technical RFCs to different levels of key business and technical partners.
  • Work with critical vendors to coordinate proactive communications, QBRs, SPRs, and relationship management to set and update goals in the partnership
  • Drive program management of technical implementations and transformation initiatives.
  • Aid in implementing sustainable vendor management governance practices
  • Be the advocate for long-term Spotify interests with the vendors and help achieve them through vendor partnerships.
  • Support key collaborators and business leads in Cloud operations (e.g., launch/capacity planning), technical support, escalation management, or IT consulting.
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    Who you are

     

  • Deep understanding of critical technology for internet service companies such as cloud, continuous integration, and mobile development tools.
  • Confirmed experience in managing sophisticated and complicated vendors ranging from start-ups to large enterprises
  • Ability to articulate value from strategic technology choices in a crisp focussed manner both to our own engineering organization and to our partners
  • Interpersonal skills to build relationships between engineering organizations that are characterized by a high degree of transparency and trust
  • Experience with commercial negotiations and their interplay with strategic technology choices.
  • Knowledge and experience participating in engineering discussions that tackle concerns and provide solutions across multiple, global vendors
  • You will draw on your technical acumen and program management skills to help our stakeholders. Your previous experience with cloud infrastructure, enterprise technology implementation, strategy development, and customer advocacy will be critical in your day-to-day work to drive success.

     

    Where you’ll be

     

  • We are a distributed workforce enabling our band members to find a work mode that is best for them!
  • Where in the world? For this role, it can be within the EMEA region in which we have a work location and is within working hours
  • Working hours? We operate within the Central European and GMT time zones for collaboration and ask that all be located in that time zone
  • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here
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    Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
    Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
    Global COVID and Vaccination Disclosure
    Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.