Account Manager Team Lead

Spotify

  • Full Time

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We are looking for a highly motivated individual to join our Account Management team. In this role, you will be responsible for supporting the sales cycle from RFP submission to wrap, with a focus on providing consultative client service. This role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial team member who can anticipate client needs. Above all, your work will impact the way the world experiences music!

 

What You’ll Do

 

  • Directly manage a team of account managers to support and drive revenue
  • Work closely with in market Sales Leadership to contribute to the delivery of country growth strategies
  • Work as a dedicated Account Manager for strategic, priority accounts being an expert on all responsibilities, processes and tools of the Account Management role and a demonstrated leader of the team
  • Partner with Sales Leadership for Account Planning, Retention Analysis and JBP service delivery
  • Partner with cross-functional internal teams to deliver campaign results and maintain alignment in support of the business
  • Channel feedback, priority issues and client needs to country Sales leadership and Asia Account Management Lead.
  • Contribute and lead trainings for the Japan AM team as a tenured member of the team
  • Oversee completion of AM team recurring tasks including pipeline hygiene, campaign pacing, production tracking and measurement outcomes
  • Provide bi-annual development talks to your team with ongoing team guidance and coaching
  • Review and approve administrative tasks for each individual on your team
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    Who You Are

     

  • Bachelor’s degree, preferably in Sales, Advertising, Marketing, or Business
  • At least 6+ years experience in digital media, planning and/or buying; previous people management preferred
  • A reputation being an individual that provides world class customer service
  • Ability to gracefully translate client requests for internal cross-functional teams
  • Detail oriented and find solutions for clients while improving internal processes
  • You hold strong relationships with internal and external partner teams
  • Effective listener and transparent communicator
  • Passionate about identifying and developing excellent customer service skills in others
  • Experienced working within CRMs, OMSs, ad servers and other digital media tech systems, and are experienced in tools like excel and powerpoint
  • You understand the technical foundations of digital media, podcasts and programmatic mediums and have experience proactively identifying solutions to problems preferred
  • Fluent in 3rd party tracking vendors, including brand studies, viewability, and other relevant industry technology preferred
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    Where You’ll Be

     

  • This role is based in our Tokyo Japan office.
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    Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
    Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
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