Snowflake is seeking a Sr. Customer Trust EMEA Lead to join our Global Security Compliance & Risk team and lead program implementation and audit readiness for our EMEA customers. The  Sr. Customer Trust EMEA Lead is an extremely high visibility, customer-facing leader within the Snowflake Security team, responsible for four primary objectives:

• Partner with the Snowflake Sales team to represent Snowflake’s Security program to prospects and customers globally, including and not limited to the UK, Ireland, Germany, and Netherlands in EMEA.
• Lead Snowflake Security Compliance programs, obligations, and audits for C5, TISAX, and others.
• Coordinate customer audits in support of customer compliance objectives
• Support regulatory engagement for industry and region specific programs

• Engage directly with customers and auditors to manage on-site customer and compliance audits, conference calls, and potentially local in-person meetings.
• Engage with regulatory compliance specialists for industry specific compliance offerings.
• Own compliance programs such as TISAX, C5, CE+ and other compliance offerings in collaboration with global compliance team members.  
• Collaborate with Snowflake’s global sales team to improve internal process/communication to enable faster and more seamless experiences for our customers. 
• Engage with Top Tier Customers globally to establish relationships with customer’s Security and Compliance points of contact
• Coordinate with cross-functional teams to provide customers with meaningful updates on features and programs.
• Identify requirements that would enable additional customer use cases. 
• Update customer-facing materials and internal governance tools to include the latest and greatest information on Snowflake’s security program.
• Become an expert on the security features available for customers to deploy within the Snowflake Service, including best practices for implementation.
• Work collaboratively with the Security Data Governance & Compliance team to ensure they achieve team objectives.
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OUR IDEAL SENIOR CUSTOMER TRUST EMEA LEAD MUST HAVE:

• Passion for customer satisfaction
• Technical competence sufficient to understand and explain complicated security concepts
• Familiarity with two or more of the following standards: TISAX, C5, Cyber Essentials +, PCI-DSS, SOC1, SOC2, HIPAA, HITRUST, ISO 27001, FedRAMP, GDPR etc.

OUR IDEAL SENIOR CUSTOMER TRUST EMEA SHOULD ALSO HAVE:

• Conversational language fluency in German and English
• Previous role that requires exceptional organizational skills
• Project or program management experience
• Extremely high ethical standards as proven by successful background checks and references
• Experience leading a globally distributed audit program
• Sales Engineering, Technical Account Management, or Technical Program Management experience
• Experience with multiple SaaS / Cloud solutions
• Analytics or database experience
• Familiarity with AWS, Azure, and/or Google Cloud
• Achievements that demonstrate candidate is extremely detail oriented
• Achievements that demonstrate exceptional written and verbal communication skills
• Project or program management experience
• Extremely high ethical standards as proven by successful background checks and references
• Experience working with C-level customer contacts 
• Previous experience working with a variety of personalities from a variety of cultures
• CISSP or similar certification
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