Technical Analyst – Sales Engineering Operations

Samsara

Who We Are

Samsara is the pioneer of the Connected Operations Cloud, which allows businesses and organizations that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Samsara operates in North America and Europe and serves more than 20,000 customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing and food and beverage. Learn more about Samsara's mission to increase the efficiency, safety, and sustainability of the operations that power the global economy at www.samsara.com.

About the role:

As an Operations Analyst for the Sales Engineering Team at Samsara, you’d be part of a diverse group of technically minded folks working together to bring our unique connected operations technology to customers. Our Global SE Team works with prospects and customers on solutions for logistics/supply chain management, fleet maintenance strategies, global asset management, machine control systems/diagnostics, system integration, and regulatory compliance. An SE Ops Analyst at Samsara would be passionate about looking at how Samsara’s SE Team engages with our prospects today (across various product lines and sales segments), then building software solutions to help measure and improve the results of those engagements.

In this role, you will: 

  • Scale an industry leading Sales Engineering team by enabling great presale engagements with prospective Samsara customers
  • Manage the Sales Engineering tech stack, adding automation, and selecting/integrating/maintaining specialized tooling
  • Work with cross functional peers to integrate existing internal systems
  • Analyze the technical presales processes to improve prospect engagement and maximize win rate
  • Manage data and automate reporting on all key Sales Engineering metrics such as win rates, proof of concept efficiency, product adoption, upsell/cross-sell success, prospect feedback, product feature request processing, etc.
  • Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices    

Minimum requirements for this role:

  • A passion for new technologies, especially as they apply to the Industrial IoT space
  • Bachelor’s degree in Engineering or related field
  • 4+ years in one or more of the following areas:  Business Systems Management, Product Operations Management, Program Management, Voice of the Customer
  • A firm understanding of business process automation, and experience delivering integrated software solutions to internal stakeholders
  • Exposure to working with customers in a pre-sales, customer success, or customer/product support capacity

An ideal candidate also has:

  • MS/MBA
  • The ability to code in a modern language such as Java, Javascript, or Python
  • Experience with integration standards and transports including SFTP, Soap/Rest APIs, AS2, XML, XSD, JSON and EDI
  • The ability to deliver complex B2B systems integration projects and workflows
  • Experience with data integrity, data quality, data migration and data maintenance
  • Experience using and integrating software tools such as Databricks, Mixpanel, Jira, Salesforce.com, Slack, and Tableau

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation. 

Benefits

Working at Samsara has its perks: for all global full-time employees, we provide private medical and dental insurance, growth and development opportunities, regular virtual team and company events, and other location-based perks. Review all of Samsara's current benefit offerings at rewards.samsara.com.

Flexible Work

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work. We value in person collaboration and know a change of scenery and quiet space to work is welcomed from time to time. Our offices remain open for those who prefer to collaborate or work in-office. We also offer a co-working support program for employees who are not located near a Samsara office. For more information about our Flexible Work model, please see our blog post here.

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