Manager, Sales Operations

Samsara

  • Full Time

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Founded in San Francisco in 2015, we now employ more than 1,800 people globally and have over 1.5 million active devices. Samsara also went public in December 2021 and we’re just getting started. 

Recent awards we’ve won include: 

  • #2 in the Financial Times’ Fastest Growing Companies in Americas list 2021
  • Named as a Best Place to Work in Built In 2022 
  • #19 in the Forbes Cloud 100 2021  
  • IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners 
  • Forbes Advisor named us the Best Solution for Large Companies – Fleet management software for 2022!

We're driving change in industries that are yet to fully embrace digital transformation. Physical operations make up a massive slice of the global economy but haven’t benefited from innovation and actionable information in the way that other sectors have. The potential for scale and impact is huge.

About the role:

Samsara is looking for a smart, ambitious people manager interested in leading our Sales Operations, Sales Support & Productivity team. We are seeking people with a passion for helping others, who are eager to work in a fast-paced, dynamic environment and have a direct impact on our Sales team’s success. The right person for this role is excited about problem solving, improving Sales processes, using data to drive decision-making and prioritization, and leading a world class Sales Support team. Proven sales operations experience, people management and strong communication skills are required, and a quantitative background is a big plus.

In this role, you will: 

  • Assume responsibility for all Sales Operations Support activities including day to day management of sales support case responses and SLAs.
  • Oversee governance of all Sales Policies across a global sales team and guide team members on policy escalations as needed.
  • Develop and own metrics used to measure both Sales Support team performance, and to identify needed process and system improvements to boost Sales productivity. 
  • Work cross-functionally to drive prioritization and execution of improvements.
  • Partner with the Go To Market Systems team to implement bug fixes, process enhancements and new tools to improve Sales productivity.   
  • Partner with our Sales Leaders, AEs and other internal stakeholders to develop strategies that will enable our fast-growing sales team to scale effectively – including implementing industry best practices that lead to more efficient Sales processes.
  • Define onboarding plan and ongoing training and development opportunities for members of the Support & Productivity team.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
  • Hire, develop and lead an inclusive, engaged, and high performing team.

An ideal candidate has:

  • Strong project management, business judgment, and organizational skills
  • Excellent communication and critical thinking skills to understand sales policies and processes at a company and individual sales rep level
  • Previous experience with Salesforce in an administrator capacity
  • 3-5 years of experience in a sales operations role, preferably at technology companies with a sales team of 200+ people; or experience in similar growth or operations roles in a dynamic environment
  • 1+ year of people management experience preferred
  • Bachelor's degree or higher; business, finance, economic, business, or engineering focus is a plus

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Our target total compensation market position is in the top 25% of all software and hardware companies. Our full time employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, health benefits, personal development, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.  

Flexible Working 

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.

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