Customer Education Specialist

Samsara

  • Full Time

Who We Are

Samsara is the pioneer of the Connected Operations Cloud, which allows businesses and organizations that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Samsara operates in North America and Europe and serves more than 20,000 customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing and food and beverage. Learn more about Samsara's mission to increase the efficiency, safety, and sustainability of the operations that power the global economy at www.samsara.com.

About the role:

The Customer Education Specialist is part of the Customer Education team within Samsara’s Customer Success department. The Customer Success team is responsible for onboarding, training, and ensuring that customers are seeing the value of the Samsara platform from first purchase through to renewal and beyond. The Customer Education Specialist's mission is to enable customer success and growth throughout the customer life cycle by creating customer-facing learning content and facilitating live training events. 

In this role, you will: 

  • Design, develop and deliver interactive product training in a variety of formats including video, e-learning, and virtual sessions for our customers
  • Gather, analyze, and organize technical information from subject matter experts and product owners
  • Continuously improve learning content using creative approaches to inspire learners
  • Facilitate training webinars and customer training sessions
  • Help develop customer job aids and other support materials
  • Champion, role model, and embed Samsara’s values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

  • At least 1-2 years of experience creating learning materials and facilitating training in a technical/SaaS environment
  • At least 1 year of experience with video creation and e-learning development tools (e.g. ScreenFlow, Camtasia, Articulate Rise)
  • Excellent written and oral communication skills with the ability to explain technical concepts using simple language
  • A solid understanding of Samsara products with the ability to quickly learn new technologies
  • Experience working with a major LMS (e.g. Docebo, Skilljar, Litmos)
  • A history of working cross-functionally on technical projects
  • An understanding of modern learning theories and methodologies

An ideal candidate also has:

  • Multilingual facilitation skills; can deliver training in additional languages (Spanish, French, or German)

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation. 

Benefits

Working at Samsara has its perks: for all global full-time employees, we provide private medical and dental insurance, growth and development opportunities, regular virtual team and company events, and other location-based perks. Review all of Samsara's current benefit offerings at rewards.samsara.com.

Flexible Work

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work. We value in person collaboration and know a change of scenery and quiet space to work is welcomed from time to time. Our offices remain open for those who prefer to collaborate or work in-office. We also offer a co-working support program for employees who are not located near a Samsara office. For more information about our Flexible Work model, please see our blog post here.

Job Overview