Customer Success Manager

Rubrik

  • Full Time

Customer Success Manager 

Location: Bangalore

Shift:- EST

Job Description:

Customer Success Manager is a critical role within the Customer Success organization. Customer Success Manager will be responsible for driving customer success by ensuring customer retention growth and adoption of Rubrik’s SaaS products and technology. Optimize cross sell/ upsell of existing and new business opportunities through exceptional relationship building and world class technical engagement. Customer Success Manager will be a key point of contact, a trusted advised to Rubrik’s customers and partners and works closely with cross functional teams such as Support, Product, Engineering, and other internal teams to maximize customer growth and adoption. Come and grow your career in the Cloud Data Management and Data protection space by helping us enable our customers to achieve success.

Essential Duties and Responsibilities

  • Be the trusted adviser for Rubrik’s enterprise customers with a key focus on driving relationship, retention, product adoption and expansion opportunities.
  • Demonstrate thorough understanding of Rubrik’s products and technology solution.
  • Leverage customer usage analytics and deployment to drive consumption & usage, upsell and cross sell opportunities.
  • Identify, foster, and drive product/feature adoption.
  • Provide technical and functional demonstrations to customers to understand areas of potential expansion.
  • Deliver product tour and support process walk-thru as part of customer onboarding.
  • Work with customers to define a high-level business objective that tracks milestones and measures progress against agreed goals/objectives.
  • Become familiar with account background, key stakeholders, and their expectations of Rubrik.
  • Have periodic check-ins. Conduct monthly/quarterly reviews where needed, facilitate product updates and upgrades, road map discussions by strategizing and aligning to the customer business objectives.
  • Responsible for coordinating, crafting, and delivering RCA documents for customers.
  • Engage Support and Engineering teams as needed to ensure an optimal Rubrik experience while maintaining positive relationship with support and engineering teams.
  • Leverage insights from the various product and customer behavior analytics to identify predictive indicators of churn and consumption risk and take proactive actions as needed.
  • Be a strong team player through cross team collaboration within Customer Success and with other Rubrik teams.

Desired Skills & Experience

  • 4+ years in CSM/Account Management or Customer Facing Support Mgmt. Experience
  • Experience on Cloud Based/SaaS customer management is preferred.
  • Has excellent communication, listening and articulation skills, including verbal, written and presentation skills with the ability to write customer facing updates and root cause documents clearly, simple, and easy to understand.
  • Hands on experience preferred in data analysis on product usage/consumption.
  • Strong technical background in Networking, Storage, Backup and Recovery, Cloud solutions (S3, Azure), and Hypervisors (VMware, Hyper-V)
  • Proven ability to partner successfully with multiple teams and customers outside their direct influence.

ABOUT RUBRIK

Rubrik is one of the fastest growing companies in Silicon Valley, revolutionizing data protection and management in the emerging multi-cloud world. We are the leader in cloud data management, delivering a single platform to manage and protect data in the cloud, at the edge, and on-premises. Enterprises choose Rubrik to simplify backup and recovery, accelerate cloud adoption, enable automation at scale, and secure against cyberthreats. Rubrik has raised over $553 million in venture funding, most recently at a valuation of $3.3 billion. We’ve been recognized as a Forbes Cloud 100 Company two years in a row and as a LinkedIn Top 10 startup. 

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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About Rubrik:

Rubrik, the Zero Trust Data Security Company™, delivers data security and operational resilience for enterprises. Rubrik’s big idea is to provide data security and data protection on a single platform, including Zero Trust Data Protection, Ransomware Investigation, Incident Containment, Sensitive Data Discovery, and Orchestrated Application Recovery. This means your data is ready so you can recover the data you need, and avoid paying a ransom. Because when you secure your data, you secure your applications, and you secure your business.

We are a leader in data security, have been recognized as as a Forbes Cloud 100 Company, named as a LinkedIn Top 10 Startup and are proud to have earned Great Place to Work® Certification™. There has never been a more exciting time to join Rubrik, and our future is even brighter. The work you do will help propel our next chapter of growth as you do the best work of your career.

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Diversity, Equity & Inclusion @ Rubrik: 

At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.

Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.

Our DEI strategy focuses on three core areas of our business and culture:

  • Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally. 
  • Our Culture: Create an inclusive environment where authenticity thrives and people of all backgrounds feel like they belong.
  • Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.
Equal Opportunity Employer/Veterans/Disabled: Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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