Technical Project Manager – VerQu

Relativity

Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?
The Project Manager will manage the end-to-end customer relationship and technical delivery for priority VerQu customers. The team member is responsible for the day-to-day management and execution of technical project work as well as developing and expanding relationships within the account. This team member will work closely with peers in Customer Success and Service Delivery, as well as other teams across the business, like Product and Engineering.

Your Role in Action

  • Guide team as they work with business stakeholders to define project scope, objectives, tasks, milestones, budgets, and measures of success.
  • Plan, estimate, and control project costs, including resource planning, to ensure project is delivered on time and within budget.
  • Identify and manage project resource needs and goals – strategies, staffing, scheduling, issue resolution, contingency plans, communication plans, and change control.
  • Identify areas of opportunity and leverage data and insights to influence change at the product, process or policy level.
  • Track and report on project risks, progress, issues, and milestones; provide status reports to management, project teams, and other project stakeholders.
  • Oversee partner relationships as they pertain to projects to ensure we meet expectations, Relativity standards, and projects are delivered on time.
  • Proactively investigate, troubleshoot, and resolve issue and manage escalations.
  • Act as liaison between Service Delivery stakeholders to strengthen understanding of business-aligned goals.
  • Conduct systems analysis and recommend changes in policies and procedures in order to improve operations.
  • Adhere to and promote Relativity standard project management tools, procedures and best practices.
  • Role Responsibilities

  • Manage several concurrent projects across teams.
  • Manage performance and team interactions across customer divisions and VerQu teams to achieve project objectives.
  • Create, implement, and then manage processes to resolve service incidents submitted to VerQu within the contractual SLAs.
  • Create, implement, and then manage IT change process in support of projects and within contractual SLAs.
  • Create, implement, and then manage request process to successfully capture new requests, quickly secure stakeholder approval, and complete implementation.
  • Prepare status reports for services, projects, and requests. 
  • Facilitate meetings.
  • Establish scalable processes and drive continuous improvement. 
  • Manage contractual obligations, change orders, and renewal strategy 
  • Qualifications

  • 3+ years of experience in project or program management
  • Experience communicating the results of analyses in a clear and effective manner
  • Experience working with multiple concurrent projects
  • BA or BS Degree or equivalent work experience
  • Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they’re empowered to be their full, authentic selves, regardless how you identify.
    Benefit Highlights:
    Comprehensive health, dental, and vision plans
    Parental leave for primary and secondary caregivers
    Flexible work arrangements
    Two, week-long company breaks per year
    Unlimited time off
    Long-term incentive program
    Training investment program
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
    Job Overview