Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?
The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team guides product adoption based on the customer’s individual requirements and segment best practices. The team works with Sales to understand account health and to identify any product or contract retention risks and,, pulls in necessary Relativity resources to address.
The Customer Success Manager understands goals and needs of their assigned accounts. You will create annual account plans to document and deliver both customer and Relativity goals for each specific customer. This might include onboarding new products, introducing new features, overseeing the upgrade process, ensuring the resolution of customer issues, facilitating strategic discussions around alternate uses of Relativity.
The Customer Success Manager will also coordinate with Relativity Solutions, Sales, and Product Management to establish and deliver best practices based on customer trends and usage.
Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they’re empowered to be their full, authentic selves, regardless how you identify.
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Unlimited time off
Long-term incentive program
Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.