Technical Program Manager (Clarabridge)


  • Full Time

As a Technical Program Manager, you will take on significant responsibilities involving the delivery and global rollout of our technologies and features.  These efforts often require a mix of skills: project management acumen, technical curiosity, use case awareness, end-user empathy, and communication at multiple levels of detail.  You'll focus on delivering multiple high-impact projects including AWS conversions, architecture enhancements, and entire data center-level big bets.

More specifically, here are the things you'll be involved in and often leading:

  • Co-planning with stakeholders and business teams: product management, engineering, sales, technical support and customer success
  • Creating and owning migration, upgrade, and delivery plans for features, technologies, and architectures across multiple clouds
  • Communicating across and between multiple scrum teams and their stakeholders
  • Enhancing the planning process
  • Identifying architectural gaps
  • Working across teams to work through high priority customer needs
  • Ensuring delivery of world class products and services
  • Leading large, strategic initiatives that cut across products and development teams
  • Owning project design and implementation of group‐wide big bets


  • Bachelor's degree or higher in Computer Science or a related technical field
  • 8+ years of technical program/project management experience
  • Experience managing and successfully delivering large‐scale software development projects
  • Experience leading cross‐functional teams to deliver projects with multiple dependencies and constraints
  • Ability to communicate effectively and establish credibility with technical and non‐technical partners including executive staff
  • Experience defining programs  and delivering projects that meet rapidly evolving business needs
  • Ability to dive deep and never be out of touch with the details of the business