Technical Account Manager

Qualtrics

 

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences – like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

The Challenge

Qualtrics is on the cutting edge of Experience Management (XM); helping our clients to provide the best experiences for their customers and employees. We are seeking people to join an industry-leading team to help our clients ensure their most common touchpoints and experiences with Qualtrics are extraordinary. We seek people with the potential to become future leaders in the company­.

The Expectation for Success

Qualtrics’ Technical Account Managers (TAMs) are highly experienced advocates and technology consultants dedicated to our largest and most strategic enterprise clients. TAMs provide a strategic partnership with 2-5 long term clients to accelerate adoption of Qualtrics technology and incorporate Qualtrics into client programs. In this role, you will provide technical solutions and configuration services in a post-sales capacity that directly contributes to the long-term success of our customers’ programs. This unique combination of technical, relational, and strategic experience ensures professional success for our TAMs.

As a Technical Account Manager, you should both be a tech-savvy professional who is able to explain technical information to a non-technical audience and someone who excels at creating lasting client relationships. 

A Day in the Life

Thought Partnership & Technology Consulting

  • Assess long-term program strategy and identify solutions that drive measurable success
  • Evaluate your client’s program needs and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
  • Collaborate with internal account team and Qualtrics leadership on high level client relationship and program strategy

Technical Advising & Project Management

  • Demonstrate unparalleled product expertise and problem-solving acumen to recommend software solutions tailored to your client’s needs
  • Develop a deep understanding of client goals and objectives to advise on relevant programs and technical solutions
  • Build systems to facilitate program objectives and system effectiveness and measure reliability of services
  • Assist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)
  • Train your clients on new and relevant features of the Qualtrics Experience Management (XM) Platform and related solutions

Technology Services & Configuration

  • Seamlessly integrate new product features into existing programs
  • Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort
  • Execute build and configuration services that align to client objectives and strategic goals

Kelsey is a Technical Account Manager at Qualtrics in Chicago. “The technical aspect is what initially interested me in Qualtrics, but as I went through the interview process, I realized there was so much more to the company.”

Read more about Kelsey's story here: “Love for Learning and Humility”

Minimum Requirements

  • Bachelor’s degree from a competitive university
  • 1-5 years experience working in a technical, consulting, or client-facing role (years of experience will impact client ownership and scope of responsibilities)
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
  • Comfort in working both autonomously and collaboratively
  • Ability to articulate technical concepts to a non-technical audience
  • Detail-oriented with an ability to prioritize and meet deadlines
  • Familiarity with software and front-end development
  • An ability to grasp clients’ needs and recommend value-added solutions
  • Excellent verbal and written communication skills
  • Strong problem-solving skills

Preferred Requirements

  • Previous experience in a technical role and/or technical skills
  • Proven work experience in client-facing, consulting, or sales role

Qualtrics has moved to a hybrid work environment. The majority of our employees will be assigned to a physical office location and be expected to work at least one day a week in the office. Check out this blog by our CEO, Zig Serafin to learn more about our philosophy around hybrid work. 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. 

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.