Revenue Operations System Analyst

Qualtrics

The Challenge

As Qualtrics continues to scale rapidly, our customers have increasing expectations on the services we
provide in tandem with our software. Since we are the world’s preeminent experience company,
customers expect us to offer an insanely great experience whenever they interact with Qualtrics. As we
strive to hit an ever higher bar, we are looking for experts to help us optimize our services experience for
our customers.

The Expectation for Success:

In this role you will be challenged by executive leadership to find insights to problems, identify scalable
solutions, and persuade key leaders to your recommendations. You will collaborate with counterparts in
finance, marketing, sales, support, operations, product, and engineering on cross-functional problems.
Your efforts will be used across the company from the top leadership to the frontlines. You will also work
to continuously improve our interaction with our systems and own some admin functions of the vast array
of tools within the Rev Ops Tooling portfolio. To succeed, you’ll need a solid understanding of the diverse
Operations organization and our respective workflows, the drive to learn and continuously improve our
systems, and an innate passion for enabling internal teams to best support our customers.

Responsibilities

  • Work with cross-functional teams to deliver value to the business via prioritization and technical
    expertise
  • Develop and maintain documentation related to tooling initiatives. processes, and impacted
    business areas
  • Lead weekly sync with business and technical stakeholders
  • Align with business leadership on the order of priorities and technical stakeholders on the timeline
    for each
  • Prepare and send weekly status updates to business partners and stakeholders
  • Unblock any live issues for Ops teams that impact their ability to provide a top-tier customer
    experience
  • Collaborate with current or future vendors to launch new systems or features that will improve
    internal end-user experience
  • Collaborate with internal stakeholders to iterate on or deploy new functionality which improves the
    tooling experience
  • Own system admin related tasks
  • Intimately understand the capabilities of each system and:
    • Make recommendations on how we can improve the value derived from each system
    • Be able to easily converse on a system’s capabilities

Requirements

  • 2+ years of experience working with internal operations & support tools
  •  Ability to explain technical concepts to cross-functional teams
  • Ability to serve as a liaison to engineering teams/prove business use cases and justifications for
    prioritization
  • Attention to detail and strong organizational skills
  • Proactive approach to problem-solving
  • Proven ability to quickly pivot from a workset when reprioritization is necessary to team success
  • Proven excellent stakeholder management skills
  • Ability to self-educate on new problems and technologies
  • Passionate about internal support and enablement, and the role it plays in making a customer-facing team successful

Bonus points

  • Experience with platforms such as Salesforce, Zoominfo, Outreach, Marketo, Chorus, Tableau,
    Clari, Conga, Docusign, Domo, Impartner, Lucid, Workramp.