Principal Product Manager – XM Team

The Challenge

Qualtrics is the industry leader in experience management, both in terms of the depth of our best-in-class products and the breadth of the product portfolio itself. Customers who choose Qualtrics as their strategic experience management partner and standardize their experience management programs on Qualtrics get the highest value.

The XM team at Qualtrics has the mission to deliver new innovative product value that serves customers who chose Qualtrics as their strategic partner. That product value comes in the form of cross-product scenarios such as identifying the top employee engagement drivers of customer success, big-data scenarios such as benchmarks that power executive decision making, and more.

We are looking for a Product Management Leader who can work closely with our largest customers to understand their top unsolved business challenges and to design new cross-product innovations that solve them. This person will oversee the research, design (working with our customers), and implementation (working with our peers in engineering) of these new product innovations. Once the code is ready, they will work across marketing, sales, and services organizations to land the new capabilities in the market. 

Qualtrics created the XM category and this is a fantastic opportunity to be an important part of defining exactly how that category will impact and solve problems for the world’s largest organizations.

Qualifications & Requirements

Product managers sit at the intersection of the customer, the business,and the technology. Great Product Managers answer the call to deeply understand our customers and create success for them with our products. They are customer-obsessed, strategic, thorough, and highly creative in driving the following responsibilities:

  • Have a “CEO Mindset” and own the product strategy
  • Build and maintain the business case for products, including market opportunity models, user personas, and top use cases
  • Manage the entire life cycle for multiple functional areas in our products, from the framing of the problem, to aligning the solution, to forming the plan, to delivering the implementation, to iterating to make the products world-class
  • Develop and implement a company-wide go-to-market plan, working with all departments to execute
  • Assist Marketing team in the go-to-market planning and execution, and messaging and positioning
  • Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
  • Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap
  • Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
  • Collaborate with other groups within the company to orchestrate successful product outcomes including:  Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing
  • Minimum: BS degree in technology, 5 years product management experience in enterprise SaaS, B2B customer experience 
  • Desirable: MS or MBA degree, experience growing and leading teams, expertise in data platforms and big data

What differentiates us from other companies:

  • Qualtrics recently IPO’d and is on track to earn one billion dollars in annual revenue this year. This puts it in a special position where we are small enough that you can have a direct impact on our success yet we are large and growing fast enough that your impact can be felt globally at scale. 
  • We have a great culture here where we sincerely value diversity, inclusion, and belonging. We aspire that all employees can be their authentic selves and bring their best to the job.
  • We reward you both for what you achieve and how you achieve it. See our TACOS values. 
  • Work life balance and integration is deeply important to us – we have frequent office events, team outings, and happy hours on our rooftop decks. 
  • We offer a Qualtrics Experience Program – $1,800 for an experience of your choosing (eligible after a year)
  • We provide 30 paid days off – 15 PTO + 5 Personal Days + 10 Holiday Closure, unlimited sick leave
  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • We believe in sharing Qualtrics success which is part of the compensation for all employees

 To learn more about what we value read about it directly from our employees Qualtrics Life stories