Localisation Project Manager

Qualtrics

  • Full Time

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences – like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

About the role

As our Localization Program Manager, you will be joining our Global Experience (GX) team to help us lead localization initiatives from start to finish. Equipped with strong project management and localization best practices expertise, you will help Qualtrics to execute our multilingual content strategy, working with stakeholders across the organization to ensure that our users and customers around the world can access and enjoy our platform and content ecosystem.

The role can be based in Dublin (Ireland) or London (United Kingdom). This is a functional program management position, and not a people management or leadership role. You will report to the Global Head of Localization based in London.

A day in the life

These are the initiatives where you will take the lead as our Localization Program Manager:

  • Establish and embed robust program management practices across localization projects, including project planning, action tracking, risk management, and status reporting.
  • Oversee delivery of a portfolio of localization projects (some led by you, some led by others across the team), ensuring consistency in how projects are structured, and identifying overlapping milestones, tasks, risks, etc.
  • Coordinate localization program status reporting, including writing up weekly scorecards, escalating program risks and providing updates for MBRs / QBRs as required.
  • Drive the execution of launch readiness practices to manage the launch of localized customer-facing content (e.g. product, marketing, onboarding, demos, support pages, etc.) into local markets, and ensure adherence to localization standards and rubric.
  • Analyze current pain points in workflows and tools, provide recommendations and successfully implement scalable solutions.
  • Develop and maintain a knowledge management toolkit for localization, including documentation of key processes, best practices toolkits, etc.
  • Plan and track project spend against the agreed localization budget, and provide monthly reports to stakeholders as required.

Qualifications

  • 6+ years of experience running cross-functional, global programs 
  • Attention to detail and organizational skills
  • Ability to work autonomously, while knowing when to escalate risks and issues
  • Ability to coordinate technical programs from launch to delivery
  • Solid knowledge of localization practices and internationalization challenges
  • Professional English language skills

Preferred (but not mandatory) additional qualifications

Having some of these skills would be highly valuable, but they should not discourage you from applying to this position:

  • Knowledge of a second language
  • Certification in Project Management
  • Experience working with Translation Management System (TMS) tools
  • Previous experience in a SaaS environment
  • Familiarity with the localization industry or previous experience in the buyer or vendor side of the industry
  • Previous experience as a translator or proofreader

What differentiates us from other companies

  • Work-life balance is deeply important to us. We will work with all employees to help them find what works for them.
  • Qualtrics Experience Program – EUR 1,700 (if you are based in Dublin) or GBP 1,450 (if you are based in London) gross for an experience of your choosing (eligible after a year).
  • On top of our standard benefits package, we provide snacks, drinks, and free lunches in our office.
  • We believe in sharing Qualtrics success, which is part of the compensation for all employees.

 

Qualtrics is an equal opportunity employer

Qualtrics is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.