We believe the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and infrastructure developers need to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo and SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 11,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.
Plaid is looking for a seasoned Product Manager to help us evolve our customer Dashboard to the next level. Our Dashboard is our primary platform for customer experience – it’s where customers onboard, launch, monitor their integration, view their bills, and so on. It’s the “Plaid console” for thousands of FinTech developers, product managers, and business leaders. This is an awesome opportunity to take charge of Plaid’s customer HQ as we grow, scale and evolve as a business.
Holistically owning our Dashboard means serving as a platform lead for its overall platform strategy; redesigning and updating its UX; ensuring that vertical teams can self-serve as much of their Dashboard needs as possible; delivering on high priority Dashboard features; building out instrumentation and analytics for in-Dashboard user behaviors; and more.
If you’re interested in shaping the daily experience for thousands of top-tier FinTechs, and pushing customer experience to the next level, let’s chat!
What Excites Us
Meaningful track record (5+ years) in platform PMing. You will be the primary owner of our central customer HQ
Strong stakeholder management. Because Dashboard is so central to customer experience, other teams will rely on you.
Dashboard experience. Hey, it’s a Dashboard after all!
Customer centricity. You’ll be a key leader in making sure our customers don’t just have a good experience with Plaid, but a great one.
Metrics and impact mindset. You’ll sit at the center of our customer experience. How do we better activate Dashboard for growth? What does success look like?
What Excites You
Setting a long-term vision and strategy. Dashboard sits at the foundation of our customer experience – let’s get ambitious!
Being at the center of important work. You will be the primary leader of a surface area that everyone cares about. Great opportunity to step up.
Significant business impact. The choices you make will have important knock-on effects across the customer journey. Exciting opportunity to move the needle
Continuous improvement and sensible prioritization. There’s always more to do – it’s up to you to decide what we should do, why, and when!
Working with an amazing team. The org you’ll be in is fully staffed with other adjacent PMs, Engineers, and Designers. You’ll have a ton of resources to draw from and great people to collaborate with!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at firstname.lastname@example.org.