Technical Account Manager II – Japan

As a Technical Account Manager, Enterprise, you will be responsible for ensuring that our customers in the enterprise segments achieve the full value from their investment. You will have a passion for working with customers, helping them achieve tangible results by applying out Customer Identity solutions in their technology platform. Your technical expertise will enable you to share best practices and technical guidance to customers based upon your deep understanding of their solutions and project objectives.

What you’ll be doing: 

  • Build long-term relationships with the stakeholders in your portfolio of enterprise companies, and deeply understand their strategy, goals, and plans
  • Track customer goals and progress to help facilitate their ROI
  • Monitor customer health, satisfaction, expansion opportunities, risks, and escalations
  • Help customers achieve their technical objectives by delivering timely technical guidance, enablement, and best practices materials
  • Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption
  • Be a product evangelist to your customer portfolio, educating them on new Customer Identity features and product roadmap
  • Use data to monitor and identify adoption and utilization trends. Identify areas for improvement and action in the customer portfolio
  • Be the voice of the customer when engaging with internal teams
  • Act as a mentor to colleagues within the Technical Account Management team

We’d love to hear from you if: 

  • At least 5+ years experience in technical customer-facing roles acting as a trusted advisor such as technical account management, customer success, solutions architecture, technical project management, or a similar role
  • A deep understanding and demonstrated experience in technical account management or customer success
  • Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Tier 1 Developer Support, Technical Project Management, or similar role
  • A customer-first mindset with the energy and problem-solving skills to address technical challenges and help customers achieve their business and technical objectives
  • Understanding of identity and surrounding technologies, or the willingness to learn
  • Strong business acumen, history of success owning enterprise segment customer relationships and escalations
  • Experience in project or program management; able to track and manage the moving parts of multiple parallel projects
  • Experience with SaaS platforms and services, their adoption, integration, and ongoing use
  • Strong presentation skills with multiple stakeholders
  • Excellent verbal and written communication skills in Japanese. Business level English, and can translate language between the customer and internal teams
  • Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
  • Ability to track and influence customer behavior & health metrics across a portfolio of accounts

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Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physial or mental disability, or status as a protected veteran.We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

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