Credit and Collections Manager


  • Full Time

Manager, Credit and Collections

Position Description: The duties of the Credit and Collections Manager include ownership of cash inflow through daily collections management, monitoring the credit worthiness of our partners, the accounting close cycle, Internal/Exernal Audit, SOX controls, and escalation of delinquent payments in a high volume, fast paced, goal oriented team.

Job Duties and Responsibilities:

  • AR Management and leader of an international team of collectors
  • Work cross-functionally with sales, customer success, legal, and finance.
  • Provide customer service regarding collection issues, resolve customer discrepancies and short payments
  • Review credit evaluations and perform initial credit recommendation for customer approval
  • Review credit requests for extended or new terms and propose appropriate course(s) of action to direct manager
  • Monitor collection status of larger balances and provide weekly updates to manager
  • Manage the Demand Letter process for specified delinquent customers on a monthly basis.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Alert AR Senior Manager and Revenue Director of potential risks and exposures
  • Application of payments received
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
  • Manages all accounting close cycle reports on a timely basis
  • Responsible for analysis, and creation of journal entries related to bad debt reserve.
  • Respond to all customer inquiries concerning billing and record information in a timely manner
  • Ability to work in a fast-paced team environment with a commitment to reach goals and meet deadlines
  • Weekly and monthly reporting to direct manager
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service to customers and internal sales team
  • Meet defined department goals and activity metrics
  • Maintains collection staff by recruiting, selecting, orienting, and training employees.
  • Maintains collection staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
  • Evaluates collection policies and procedures by assessing accounts recovered in relation to effort, methods, and costs involved.
  • Ability to create analytical reports on aging details
  • Monitors collection efforts by auditing accounts and reports; directing new approaches.
  • Ensures collection policies and procedures are followed and ensures internal controls are in place at all branches.
  • Minimizes losses by referring bad-debt accounts to outside agency or attorney.
  • Maintains historical records by ensuring that documents are completed and filed according to policy and procedure.
  • Maintains collection guidelines by writing and updating collection policies and procedures.

Required Knowledge, Skills, and Abilities:

  • Bachelor's degree in a Finance/Accounting/STEM related field
  • 7+ years High Volume B2B Collections experience and 3 + years of management experience
  • Experience with Experian, DnBi or similar credit reporting agencies
  • Knowledge of Billing and Collections procedures 
  • Proven verbal and written communication skills with all levels of customer contacts, sales personnel, colleges, and internal legal team
  • Proven track record in a SaaS company
  • A high degree of diplomacy
  • Experience working with Auditors providing deliverables
  • Experience with NetSuite and Salesforce or other applicable systems
  • Commitment to excellent customer service 
  • Excellent written and verbal communication skills 
  • Ability to create analytical reports
  • Advanced excel skills 


Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
  • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops Talent: Developing people to meet both their career goals and the organization’s goals.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.


Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physial or mental disability, or status as a protected veteran.We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta offers everything you need to support your work, your life, and your work-life balance. Click here to learn more:

Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located.  We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live.  Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.  Find your place at Okta

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at