Who are we?

HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It's our mission to not just help them grow, but to help them grow better.

At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are. Our ANZ office is located in Sydney’s CBD, however this role is open to remote workers based anywhere in Australia.

What’s the role?

Our Customer Success team is on a mission to deliver best-in-class services and support to our global customers. From developing creative and personalised strategies for businesses, to creating resources that help people become inbound experts, we try to help our customers grow better using our software.

We're obsessed with delighting our customers at every turn. To achieve this daily, our Customer Success Managers must possess an unrivalled sense of autonomy, ownership, and dedication to helping each customer experience a measurable ROI. If your idea of Customer Success is rooted in an intrinsic motivation to help others find customized solutions to their challenges, we should talk.

What will you do?

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers
• Build and foster relationships with key decision makers and stakeholders across multiple customer teams
• Become a HubSpot expert, with comprehensive knowledge of our 5 Hubs and be the trusted advisor to each of your customers
• Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue from new product feature adoption and expanded usage
• Monitor customer health and create risk mitigation plans where needed
• Work as part of the team to develop strategies for scale and growth

Who are you?

• Experience owning, maintaining, and driving customer relationships in a quota or retention-carrying role
• A verifiable track record of consistently meeting and exceeding revenue goals in either a sales or customer success background.
• Excellent phone, written and verbal communication skills.  Familiar with presenting strategy verbally in person, over the phone, and in email communication.
• A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills. 
• Well-organized, proactive with a high attention to detail and ability to prioritize and time manage for successful execution across a large customer base.
• The ability to thrive in a fast-paced, evolving environment and a strong desire to learn
• Experience with SaaS & automation software are a huge plus! In addition to managing a large portfolio of customers.

What are the benefits?

• Generous remuneration + bonuses
• Work From Home options available. You choose Home, Office or Flex!
• World Class New Hire Training
• Stock units – so that you can share in HubSpot’s future success
• An education allowance up to USD$5,000 per annum
• Unlimited Time Off Policy
• Private health insurance allowance
• Free books program
• Annual fitness reimbursement
• Five-year sabbatical – Paid 4 week sabbatical with USD$5k bonus!
• A clear career advancement path, with potential for global mobility opportunities
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks

HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART: Humble, Empathetic, Adaptable, Remarkable, Transparent.