Sr. Program Manager – Business Systems (GTM)


About HashiCorp

At HashiCorp, we’re building a generation-defining infrastructure software company, powered by our core principles and a growing team of talented, committed professionals working together to help organizations seamlessly transition to and operate in the cloud. Founded in 2012 and headquartered in San Francisco, 85 percent of our employees work remotely, strategically distributed around the globe. From our inception we built the company with a remote-first approach because we believe talent has no boundaries.

About the role

As Sr. IT Program Manager in our GTM and Sales Operations teams at HashiCorp you will be experienced and capable of analyzing business partners' needs to provide guidance and expertise in strategic planning, as well as translating those visions and scope requirements into logical parts throughout the entire IT implementation. You will manage project teams consisting of HashiCorp employees, as well as external consultants and contractors to ensure their focus on on time delivery.  You will help lead and foster cross communication & understanding among key stakeholders, as well as participating in ongoing strategic initiative planning.  You should draw from past experiences to assist in the structure, setup and execution, and oversight of multi-faceted worldwide (onshore and offshore) development and implementation teams.  Strong analytical and problem-solving skills will be critical in both the effective identification and early resolution of risks and issues.  Working cross-functionally with a broad set of business partners, you will use keen business process understanding, critical thinking, and focus on long-term strategy to craft secure, high performing and scalable solutions that meet business and technology objectives. 

In this role you can expect to:

  • Manage multiple large scale and cross-functional(Lead to Cash) initiatives
  • Participate in the development of components & assets of the delivery framework
  • Understand technical implementation at the delivery owner level, ask questions that clarify priorities, push the team to be highly effective, and keep the team aligned with planned milestones
  • Proactively monitor and identify risks and issues, and drive solutions and mitigation plans to minimize the negative impact of the project deliverables
  • Define and document project scope, requirements and timeline with input from GTM team members
  • Effectively interact with cross functional teams (Sales, Marketing, Support, Finance) throughout each program
  • Manage all phases of project lifecycle from inception to delivery, and all aspects of project methodology within, including:
    • Verifying MSA & NDA completion with legal
    • Review & drive SOW activities with sponsors & vendor
    • Create project plans & track to them; ensure/monitor vendor is tracking to theirs where applicable
    • Provide accurate status & financial reporting
    • Issue/risk/mitigation management & strategies
    • Budget tracking & reporting including capitalization 
    • Lead steering committee meetings
    • Escalate & help resolve project team issues
    • Assist with tracking of SOX and other project compliance needs
    • Review & track vendor timesheet bookings & invoicing through AP processes 
  • Partner with executives to help guide, inform & deliver strategic initiatives and projects
  • Drive projects through the delivery life cycle with little supervision, while providing transparency & checkpoints with manager
  • Understand the larger, end-to-end business process(es) that solutions fit into
  • Handle change, ambiguity, decision making and deadlines in a structured fashion

You may be a good fit for our team if you have:

  • Bachelor’s Degree in Information Systems, Business Administration, or equivalent experience
  • 10+ years experience designing and supporting large scale, technically complex solutions on Salesforce and the associated ecosystem
  • Strategic thinking, and can find solutions in times of adversity
  • A solid track record of delivering solutions in an onshore offshore environment
  • Good understanding of End to End business process( Lead to Cash )
  • Can take on initiatives without being prompted to do so
  • Experience with SaaS platforms, Cloud hosting, ERP systems and custom development solutions hosted on-premise or in the cloud.
  • Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through both direct & indirect influence
  • Experience managing vendor relationships and assisting with the software selection process
  • Adaptability, flexibility, and a willingness to work within changing priorities including ad-hoc requests


HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

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