Account Manager, Mid Market (Tokyo, Japan)

Figma

  • Full Time

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

 
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!
 
As part of our Account Management team you will play a critical role in working across sales, product, marketing and operations to drive customer engagement and expansion in Japan. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of Japanese customers. You will report directly to our Country Manager, Japan
 
What you’ll do at Figma:
  • Build trust and relationships with a portfolio of customers
  • Understand their business priorities and current use of Figma to identify new use cases and optimize Figma’s value
  • Retain our existing customer base by building strong relationships and leveraging in-product analytics
  • Analyze internal data to understand customer usage, including risks and opportunities
  • Derive insights, develop strategy, then execute on improving customer engagement and product adoption
  • Develop new training materials for workshops as needed to ensure an amazing Figma customer experience
  • Partner closely with product teams to ensure we’re factoring customer feedback in ongoing product development
  • Negotiate annual contracts with top customers
  • Build awareness of FigJam, our new online whiteboarding tool, to drive adoption and expansion across new users
 
We'd love to hear from you if you have:
  • 3+ years experience of direct client management, ideally in a fast scaling technology driven business
  • Track record of building lasting relationships and simultaneously growing multiple accounts for a wide range of customers
  • Consultative approach; ability to navigate complex business needs and requirements
  • Experience partnering with technical stakeholders and customers.
  • Excited about working in a fast-paced environment and helping improve business processes as we grow
  • Ambitious self-starter who’s eager to learn while being a core part of building our business from the ground up 
  • High attention to detail with excellent written and verbal communication
  • Native Japanese fluency is required, however business fluency in English is also required 
 
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
 
 
Read more about our team 

 

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

 

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy

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