Senior Process Improvement Program Manager, Engineering


  • Full Time

Eventbrite is a people-first organization. Our goal of building the global platform for live experiences relies on the foundation of top talent and strong company culture. We want to harness our mission and the culture of our company to enable our employees (our Britelings) to thrive in service to that mission. We are also a product-led organization and our Engineering team makes up almost 50% of the company making it imperative for those employees to succeed.

The Engineering Strategy and Operations team consists of Technical Program Managers and Business Program Managers that are responsible for the planning, execution and tracking of key engineering programs. They enable communication, collaboration, strategy execution, technical delivery and special projects within the Engineering organization and cross-functionally. They facilitate alignment across stakeholders, identify and mitigate risks and influence behaviors that breed success in line with our strategic vision. 

We are looking for a highly collaborative business program manager with deep experience in continuous process improvement.  This role will focus on hiring, onboarding and other employee-focused processes specific to our high growth Software Engineering organization. This function is integrated into the Engineering team with a primary goal of helping elevate our Engineering Britelings with the lens of a high performing organization built on our values; Drive Impact, Take Ownership, Continuously Learn, Cultivate Authenticity, Empower Customers. The right person will be ready to roll up their sleeves, seek to understand with curiosity, and simultaneously progress key people initiatives to drive measured outcomes such as employee productivity, engagement and retention. 
The role will be reporting into the Engineering Strategy & Operations organization within Engineering and partner with key stakeholders including Engineering senior leadership, Briteling Experience team (HR), DEI leadership, Employee Resource Groups, and Engineering Britelings. 




  • Increase velocity and efficacy of hiring and onboarding through analyzing existing processes and eliminating non value add activities
  • Design, build, and maintain global and scalable people processes. This includes partnering with TA and engineering to help enable globally consistent hiring. Helping hire and onboard 150+ employees in the next 6 to 12 months across diverse geographies
  • Work with hiring managers and HR to evolve our onboarding programs to ensure each new hire has a consistent foundational experience and their ramp to productivity is optimized
  • Bring change management skills to program implementation aligned with an agile organization
  • Create alignment across the Engineering team with a strong communication strategy and ensure accountability on milestones
  • Identify relevant metrics and report on program performance
  • Leverage knowledge of the business operations, qualitative and quantitative data, and deep relationships within the business and stakeholder teams to identify new opportunities to enable Briteing engineers to be more effective and productive in how they work
  • Play a key role in partnership with the HR team to build engineering programs and practices that enable our employees to grow, develop, and contribute to organizational success globally over the course of their employee lifecycle improving engagement and retention



  • 6+ years of program management experience leading people-focused programs in technology and preferably with software engineering teams; 
  • Experience with designing and implementing global, scalable and inclusive processes especially involving hiring, onboarding and continuous learning and development programs
  • Proven experience with using business acumen, data, and change management frameworks for successful adoptions and continued consumption of people programs
  • Business partnership experience grounded in strong business acumen and people expertise, including a consultative approach with leaders and managers
  • Experience balancing strategic projects and hands-on work
  • Self-directed and able to effectively manage several situations simultaneously
  • Excellent written and verbal communication skills and cultural awareness
  • Ability to build relationships and collaborate with global cross-functional teams and partners across all levels of the organization
  • Ability to influence and partner with different levels of the organization to achieve results



  • Experience in a global tech organization
  • Prior engineering experience
  • Active Eventbrite user with a passion for live events

    At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. 
    We care about your mental health and wellbeing.
    Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. 
    We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. 
    Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.  
    We offer ongoing training and career development that meets people where they are in their careers. 
    We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. 
    Work-life balance & flexibility is extremely important to us.
    Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.
    Eventbrite is a global self-service ticketing and experience technology platform that serves a community of hundreds of thousands of event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. The company was founded by Julia Hartz, Kevin Hartz and Renaud Visage, with a vision to build a self-service platform that would make it possible for anyone to create and sell tickets to live experiences. The Eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it’s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance class. With over 290 million tickets distributed for over 5 million total events in 2021, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at
    Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 
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