Pre-Sales Technical Solutions Specialist (German/French) Location Flexible

Dropbox

Role Description

As a Pre-Sales Technical Solutions Specialist (TSS), you understand HelloSign’s product market fit and have detailed technical knowledge of the HelloSign product suite. You have a passion for understanding customer challenges and creatively building value based solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level.
This role will support HelloSign sales efforts across all routes to market and will be based in Germany, France, or UK and report to the HelloSign TSS lead 

Responsibilities

  • You are the subject matter expert on HelloSign product suite; Web App, API, HelloSign for Salesforce, HelloWorks
  • Partner with HelloSign sales team, Dropbox sales team, and Channel and Business Development teams with discovery, meaningful product demonstrations, technical product knowledge and objection handling in customer meetings
  • Work closely Customer Success and Account Management teams to ensure smooth customer onboarding and long-term customer success
  • Collect, prioritize and share product feedback from customers, prospects and colleagues with the Product team
  • Respond to technical questions in RFPs and RFIs
  • Manage POC’s and Trial’s with deliberate outcomes
  • Embody our core values and uphold our unique company culture. We value diversity and inclusion, and encourage our team members to be their authentic selves at work.

Requirements

  • Fluent in German and/or French 
  • A proven track record of success in one of the following roles: Pre-sales Consultant, Solutions Consultant, Customer Support, Implementation Consultant, Customer Success Manager or Technical Account Manager
  • Excellent presentation skills with the ability to tell a story that speaks to value and resonates with the audience.
  • Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue and technical requirements
  • Bachelor’s degree or equivalent work experience
  • Working knowledge of one or more of the following; Ruby, Python, JSON, C#, Java, Javascript, PHP, NodeJS, Apex
  • A strong desire to learn in a rapidly growing and dynamic environment
  • Familiarity with Enterprise-class software systems like CLM, CRM, ERP, E-Signature
  • Well versed in SaaS solutions, concepts, and business models