As the Head of Technical Solutions and Customer Success for International this person will be responsible for two key functions of our Sales and Channel business.
As a the leader of Technical Solutions for the International region, you’ll have responsibility to manage, coach, and scale the Technical Solutions team at Dropbox which will require business engagement with Sales, Success, CX, EPD, and other internal stakeholders.
As the leader of Customer Success for the International region, your responsibility will include the successful deployment of Dropbox services after contract closure and for the renewal rates of existing customers at contract end (usually after 2-3 years). You will be accountable for the dollar retention rate, deployment, and adoption rates of all Outbound customers.
You must be able to own complex and strategic projects end to end, as well as foster a team culture of inclusivity, teamwork, trust, and continued improvement both personally and professionally.
