Design Operations, Design Program Manager

Dropbox

Role Description

Design Program Managers (DPMs) are natural connectors and are essential in helping our Design Team strategize, define, track and deliver work across our global community. DPMs excel at being collaborators, problem solvers, and team leaders, removing roadblocks enabling our creative community to stay focused on delivering innovative solutions to our partners and customers. 
We are seeking our next DPM to focus on community programs and collaboration. We’re looking for a passionate connector, strong communicator, and systems thinker who is excited to build programs that drive quality design, connection and belonging. We’re looking for someone who is equally comfortable starting programs from scratch as they are motivated to scale these programs using creative thinking, intuition, and data-driven insights. The ideal DPM is an exceptional communicator who cares deeply about developing Design as a craft, operations as a discipline, and building strategic work streams that connect people to information. 

Responsibilities

  • Identify, define and manage cross-functional strategic design community initiatives spanning Advocacy and Outreach, Communication, Team Building, Craft Development.
  • Develop a coordinated content and events community strategy from conceptualization to execution and measurement to account for, promote, engage, celebrate, and measure the impact of the internal and external community programs. 
  • Enrich the design community by defining, memorializing, and evangelizing our processes through comprehensive best-practice, engaging documentation, video or audio content.
  • Own KPIs with an eye towards driving progress against goals and objectives, and establish clear next steps and owners while resolving blocks that impede progress.
  • Act as a bridge between the design team and cross-functional partners by making sure interdependencies are understood and planned for.
  • Define and measure impact of programs and initiatives both qualitatively and quantitatively. Continually refines and iterates to ensure usage and adoption.
  • Bring order to complex programs and scope and prioritize projects, identify risks and dependencies, define schedules, and work independently.
  • Identify and drive large, organization-level design program initiatives forward that have multiple stakeholders, competing deadlines, multiple dependencies and many moving parts.

Requirements

  • 5+ years’ experience in program/project management and program/project planning.
  • Experience developing original programs within medium-to-large in-house design teams or creative agencies focused on process, tooling, and community engagement.
  • Strong verbal and written communication skills to create easily digestible, persuasive messaging across many communication mediums (verbal, written, audible), and collaborative tools (Slack, email, GSuite, Dropbox, Zoom, recorded instructional videos, podcasts, etc.) for a wide range of audiences. A sincere appreciation for the written language and the art of communication a plus. Wordsmiths and punsters always welcome. 
  • Demonstrated success organizing stakeholders from different organizations across the company around shared objectives, metrics and activities.
  • Experience managing multi-quarter OKRs, SMTs, KPIs or similar processes (collaborative goal-setting, measurement methodology).
  • Interpersonal skills to influence, maintain strong relationships, and collaborate at all levels to ensure delivery of program.
  • Proven track record of managing multiple concurrent projects/programs and successful delivery in a cross-functional environment.
  • Experience translating business needs into roadmaps, clearly defined requirements, and delivery/project plans.
  • Experience (and interest) in implementing and managing project management tools (Jira); Experience monitoring and reporting progress.
  • Deep understanding of fundamentals of the design development processes.
  • Able to effectively set, assign and prioritize deadlines in a fast-paced environment
  • Ability to navigate and operate through ambiguity.
  • Experience setting specific, measurable, achievable, relevant, time-based (SMART) metrics and goals.
  • Education: BA/ BS
Nice to Have
  • Background in writing or journalism a plus
  • PgM Certificate
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're especially looking for non-traditional applicants who are passionate about bringing their community organizing skills to help redefine the next chapter of Dropbox and the Design Ops function.

Total Rewards

At Dropbox, we strive to be a great place for all Dropboxers to grow and be recognized for that growth. This job posting reflects broad requirements, and represents two potential levels of role. Through our assessment process, we will identify your level that ties to compensation based on your experience and technical expertise along with the scope of the role.
For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) range for the role is $94,500 – $111,200 – $127,900 if you are assessed at the IC3 level. If you are instead assessed at the IC4 level, the expected salary/On-Target Earnings (OTE) range for the role is $114,600 – $134,800 – $155,000.
This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles) range for this position, and is subject to change. To determine a Dropboxer’s starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may be considered a promotional opportunity.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
  • Competitive medical, dental and vision coverage
  • (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
  • Flexible Time Off/Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more
  • Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
  • Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
  • Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support
  • Mental Health and Wellness benefits
  • Free Dropbox space for your friends and family
Additional benefits details are available upon request.