Customer Success Manager, Spanish & Portuguese Speaking (Location Flexible)

Dropbox

Role Description

As a Customer Success Manager for LATAM, you will be supporting post-sale customer deployment, education and training for our Latin America customers and channel partners. You will play an integral role in our customer’s journey with Dropbox -helping them to realize the value from their investment with Dropbox and HelloSign. This will give you opportunity to have a meaningful impact with a diverse group of customers.  You will also support Dropbox business objectives including driving customer retention and growth.  We are a collaborative, customer oriented team, we are ‘worthy of trust’ and we are strong advocates for our customers.

Responsibilities

  • Lead post-sale customer deployment while collaborating with Account Managers, Partner Account Managers, Technical Solutions and Account Representatives, in adopting Dropbox, HelloSign, ATCC and other products as they are added to our portfolio of solutions for customers and local resellers and distributors
  • Responsible for end customer engagement to drive education and training about their DBX solutions and products to support implementation, usage, adoption and integration into business workflows
  • Drive an increase in recognized value with each customer and improved support for DBX throughout the users
  • Partner with Account Managers and local resellers and distributors to ensure renewal for key accounts by driving account health and business expansion
  • Make every potential Dropbox customer happy with every interaction, being an ambassador for Dropbox and our unique culture at every opportunity
  • Develop a thorough understanding of Dropbox products and roadmap 

Requirements

  • 3+ years of Customer Success or similar experience with a demonstrated track record of success covering the LATAM region.
  • Fluency in Spanish and Portuguese
  • Experience or familiarity with channel led sales motion is preferred.
  • A technical aptitude with experience in communicating effectively at all levels
  • Customer Oriented Problem Solving & Analytical mindset 
  • Collaborative and Highly Engaged approach
  • A strong project management and commercial acumen
  • Self starter approach with prior experience with complex scenarios, cross-functional partnership execution across sales, legal, and finance
  • Ability to contribute to building new processes and systems
  • Prior experience with CRM systems 
  • Strong analytical and quantitative capabilities including comfort with basic modeling
  • Bachelors Degree or equivalent experience required