Senior Renewals Manager

Senior Renewals Manager
Sales & Business Development | Australia (flex)

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest, most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
The DocuSign Senior Renewals Manager is a high impact position, responsible for owning and executing a portfolio of high-value renewal contracts in an assigned territory.
Senior Renewal Managers have wide-ranging experience and will use professional concepts and company objectives to resolve complex issues in creative and effective ways.They are responsible for minimising financial attrition, locking in favourable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Senior Renewal Managers are responsible for ensuring maximum financial results for DocuSign while strengthening partnerships with existing customers.

This position is an individual contributor, reporting into the Manager of Renewals Management and is designated flex.

Responsibilities

  • Own and execute win/win negotiation strategies for renewals that maximise contract value while protecting and enhancing customer trust
  • Maximise account growth by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal, including the appropriate resources
  • Accurately maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies, to include Executive Engagement
  • Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
  • Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors
  • Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting
  • Achieves financial and strategic revenue,bookings and billings targets
  • Strategically evaluate your portfolio to prioritise time to render the most favourable outcomes
  • Depending upon the territory, travel as necessary to build customer relationships and progress renewals forward
  • Experienced at leveraging customer data and behaviour to assess the health of each renewal

Basic Qualifications:

  • 8+ years software/technology sales experience, ideally within a SaaS vendor
  • Experience working with high value or enterprise clients

Prefered Qualifications:

  • Strong negotiation skills with experience driving contracts to completion
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
  • Strong presentation skills, including the facilitation of quarterly business review meetings to demonstrate ROI
  • Strong process management, financial acumen, and contractual engineering skills
  • Ability to react and adapt to potential rapid shifts in priorities
  • Strong level of urgency, organisation, and prioritisation skills
  • Experience working with mid sized to large customers and navigating contracting and procurement cycles
  • Ability to project manage the renewal cycle, pulling in necessary resources

About Us
DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organisations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, colour, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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