Senior Program Manager Data Operations, Global Data & Analytics

DocuSign

Senior Program Manager Data Operations, Global Data & Analytics
IT, InfoSec, Cyber Risk & Business Operations | San Francisco, CA or Seattle, WA

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team 
Our IT, InfoSec, Cyber Risk & Business Ops team – is in the business of trust and reliability. We create, maintain and operate scalable technology and data solutions that deliver an exceptional experience for our internal & external customers.  We embrace Agile principles and values, favor DevOps practices, and view infrastructure as code, all while we create an infrastructure that scales and supports our growth and ambitious vision. This requires a smart, highly collaborative team who can identify, investigate, and implement new technologies to continue securely scaling our global business.

This position
As the Senior Program Manager for data operations, you will be accountable for application data support, leading partner support operations teams, for Level 1 product support and Level 2 Bugs, Maintenance and Enhancements [BME], and support operational excellence. Collaborate closely with cross-functional stakeholders, applications and operational teams to lead data operations without business disruption. You must be a proven leader with a tracker record of leading global application support operations. 

You are an extremely driven individual with high emotional intelligence, a true self-starter with demonstrated experience in high-growth, fast-paced organizations. And, you are a team player and hands-on expert capable of delivering the process solution required to solve complex business issues. 

This position is an individual contributor role reporting to Senior Director Corporate Data Solutions and is designated Flex.

Responsibilities

  • Maintain strong relationships based on trust and transparency with stakeholders
  • Analyze critical operational needs for business
  • Establish and own support operational metric
  • Provide business insights into the data operations
  • Propose and implement operational policies to develop trust in business data
  • Drive values and behaviors that create a conscious culture
  • Foster a culture of transparency, accountability, and communication

Basic qualifications

  • Bachelor’s degree in business management or related discipline
  • 8+ years of Application data operational experience
  • Vendor and Budget Management
  • Experience in data operations related functions

Preferred qualifications 

  • Business acumen with an ability to communicate data story 
  • Ability to work effectively in a team environment
  • Experience in ERP or CRM platforms
  • SaaS business knowledge
  • Comfortable with ambiguity and fast change with an ability to adapt as needed

Vaccination requirement 
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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