Lead Technical Program Manager, Information Experience

Lead Technical Program Manager, Information Experience
Engineering & Tech Operations | Seattle, WA or San Francisco, CA or Chicago, IL or Remote – US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
As the Lead Technical Program Manager, IX, you will be responsible for creating, building, and owning the operational processes around the Information Experience team’s product services taking content from publishing systems to delivery endpoints. In addition to ensuring delivery of related experiences, such as the community forum, and also helping mature the Information Experience team frameworks for tracking the creation, maintenance, and management of other team functions such as technical content; UI copywriting; information architecture; internal knowledge.

You have a passion for demystifying complex processes and can comfortably bring that to bear while managing the execution of system rollouts with multiple programs across all lifecycle phases. Your target objectives will be directly linked to key business metrics such as customer satisfaction and operational efficiency.

This position is an individual contributor role reporting to the Lead Product Manager, Information Experience and is designated Flex.

Responsibilities

  • Manage delivery, rollout, and operational excellence of the search initiatives end-to-end to delight customers in surprising ways
  • Define communication plan for programs. Lead communication within the team, to stakeholders and at cross-functional meetings Enable clear communications to keep the team and partners informed
  • Lead operational excellence across the Information Experience team project management functions
  • Create and drive frameworks for the Information Experience project portfolio, from resource planning to portfolio measurement and assessment of investment throughput and health, to provide visibility across the team and stakeholders
  • Enable effective budget management, forecasting, and vendor intake, security reviews and management

Basic qualifications 

  • B.S. in Computer Science or a related technical discipline, or equivalent experience
  • 12+ years leading cross-functional, global programs
  • Experience using Jira, Confluence
  • Experience delivering technical programs from inception to delivery
  • Experience with technical content teams 
  • Direct experience using iterative or Agile methodologies (e.g. SCRUM)
  • 6+ years of experience in program or operations experience building/managing large-scale content or product platforms; content management systems; and search solutions

Preferred qualifications 

  • 4+ years of experience with project management, program management, technical program management or operations with a technical content team
  • Relevant certifications such as PgMP or CSM 
  • Experience with security reviews and vendor intake for new integrations
  • Experience working with Salesforce Experience cloud and related integrations
  • Experience working with content, content strategy, developer documentation, localization, internal documentation, UI copywriting and information architecture teams and related toolchains
  • Experience working cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales and Customer Support
  • Experience using analytical tools such as Google Analytics, Qlik, etc.
  • Proven track record at dealing with ambiguity in a rapidly growing and changing environment, and helping lead coordinate cross-functional work teams toward task completion
  • Strong communication and negotiation skills (influencer) with all levels

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $130,800 – $184,800 and eligible for bonus, equity and benefits at https://www.docusign.com/company/benefits.

Vaccination requirement 
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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