Lead Program Manager – Product Annual Planning

DocuSign

  • Full Time

Lead Program Manager – Product Annual Planning
Product & Program Management | Remote – US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Product & Program Management teams works on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Product Development and the business and helps to plan and deliver solutions from idea to launch to maintain by putting the highest impact operational frameworks in place – all while focusing on and advocating for what’s best for our customers. We work closely with Product Management, Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to successfully bring the product to market.

This position
This position will lead programs for defining and optimizing tools and processes for annual product strategic and operational planning processes, driving high stakes processes with leaders across the org. You will partner with program, product, development, design, research, marketing, sales, customer success, GTM operations and other parts of the org to gather feedback and iterate on the process. The ideal candidate will be a solid transformational change professional with expertise in product leadership, management, vision, strategy, operating plans and budgeting.

This position is an individual contributor role reporting to the Senior Director of Product Planning and Operations and is designated Flex.

 Responsibilities

  • Drive definition, execution and adoption of these standards, build and grow internal community to collect feedback, and provide reporting on success metrics
  • Conduct interviews and research to identify problem areas in the existing processes
  • Define and execute on process improvement projects that will aid in improving our operations
  • Communicate schedules of projects, priorities, and status to all levels in the company
  • Drive organizational change efforts aimed at standardizing the organization on best practices
  • Drive definition, adoption and monitoring of key process indicators and define and track action plans to improve

Basic qualifications

  • Minimum of 12 years of leading complex, cross-functional, global program and/or process improvement efforts
  • Bachelors degree and or equivalent experience
  • Expertise in product leadership, management, vision, strategy, operating plans and budgeting
  • Experience building strong cross-team relationships and partnerships
  • Possess working knowledge of project management tools like MS Project, Smartsheets, Open Project and scrum team collaboration tools like JIRA
  • Experience collecting data and synthesizing to build roadmaps
  • Ability to synthesize data from various streams and present in a digestible bite size manner to upper management and execution teams

Preferred qualifications

  • MBA preferred
  • Experience in working with and driving programs across an organization
  • Equally confident in working with executive team members as working teams driving execution
  • Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment
  • Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
  • Knowledge of change management methodologies used to drive organizational change
  • Ability to manage multiple stakeholders and expectations
  • Excellent written, verbal communication, and interpersonal skills
  • Passionate about and demonstrated experience defining and leading process changes

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $133,000 – $165,200 and eligible for bonus, equity and benefits.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations 
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.