Head of Audience Marketing

Head of Audience Marketing 
Marketing | San Francisco, CA or Chicago, IL or Remote – US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. 

The team
Our Marketing team creates world-class content and data-driven marketing solutions that communicate the value of DocuSign’s Agreement Cloud to reach more customers and help them understand the potential impact DocuSign can have on their business. We design creative for a new business campaign. Refine messaging around new product launches. Organize captivating customer events. Develop innovative social media campaigns. Collaborate on playbooks and training with the Sales team. Marketing is the face and voice of DocuSign and plays a key, high-impact role in how we tell our story.

This position
As the Head of Audience Marketing, you will lead how we bring DocuSign’s portfolio of solutions to market to priority industries and departments, from SMB to Enterprise. For example, priority industries include Financial Services, Public Sector, and Healthcare and Life Sciences—each of which have sub-industries within meaningful distinctions. Examples of priority departments include Sales, Human Resources, and Legal.

You will lead a growing organization of 20 product marketers to develop audience-specific insights, messaging, and lead go-to-market strategies to drive demand, adoption, and expansion for the DocuSign Agreement Cloud.

You will partner closely with executive sales and field leadership to develop a plan that drives business objectives across audiences and segments. You will allocate and align resources in support of company objectives, and manage the execution of the plan in close partnership with sales and marketing leaders. 

You will have six direct reports, five of whom are team managers. You will collaborate with a variety of stakeholders in Sales, other parts of Marketing, Product Marketing, Business Development, Sales Enablement, and Customer Success. This position is based in San Francisco but is also open to remote candidates.

This position is a people manager role reporting to the SVP Strategy and Product Marketing and is designated flex.

Responsibilities

  • Lead an organization of 20 product marketers, organized across five teams, spanning all of DocuSign’s primary industries and departments
  • Maintain relationships with DocuSign’s senior sales leaders ensuring alignment to priorities
  • Translate company objectives and sales priorities into a go-to-market (GTM) strategy for each primary audience, allocate resources, and support execution of plans
  • Ensure that execution is on-plan and accountable to results
  • Inform and participate in executive decision-making on marketing, product, and GTM strategy
  • Review and elevate your team’s work product; in doing so, inspire and enforce marketing excellence
  • Be the editor-in-chief of key work products from your team, such as presentations  for our annual customer conference, messaging frameworks, sale materials and demand content
  • Collaborate effectively with senior leaders in Sales, other parts of Marketing, Product, Business Development, and Customer Success
  • Understand, articulate, and optimize the processes by which your organization works, internal to itself and with cross-functional collaborators
  • Represent DocuSign with press, analysts, and at events

Basic qualifications 

  • 10+ years of tech-industry experience
  • 5+ years senior-level product marketing experience for B2B software companies with revenue of more than $50 million
  • Managed an organization of at least 10 people
  • Experience in the SaaS space
  • Experience serving customers from enterprise, mid-market, and SMB
  • Demonstrable track record of excellence in your own marketing work product
  • Highly developed communications skills, one-on-one and in public-speaking
  • BA/BS required
  • References required

Preferred qualifications 

  • Experience serving customers from across various regulated and unregulated industries
  • Domain knowledge of electronic signature, content management, workflow, contract lifecycle management, or contact analytics
  • MBA from top tier school preferred

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $165,600 – $233,850 and eligible for bonus, equity and benefits at https://www.docusign.com/company/benefits

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com.

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