Manager, Customer Success

Datadog

  • Full Time

About Datadog: 

Datadog is a best-in-class SaaS business, delivering a rare combination of growth and profitability. Built by engineers, for engineers, our monitoring and security platform is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops, and Security teams globally. Come join the team for an exciting opportunity to learn from top-level leaders and colleagues and grow alongside the company as we rapidly expand. 

 

The Team:

Our Customer Success team works to proactively drive adoption across our existing customer base through onboarding, up-selling and cross-selling. This team works cross-functionally to train and identify growth opportunities across our customer base to ensure satisfaction, successful product use, and customer retention.

 

The Opportunity:

Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Managers. Our Customer Account Managers (CAM) focus on the long term strategic relationship with our customers. Through regular conversations, we build lasting and trusted partnerships to ensure they realize the value of our solutions. Today thousands of customers love and trust Datadog. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.

 

You Will:

  • Manage, lead, mentor and train a team of Customer Success Associates
  • Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
  • Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
  • Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
  • Act as an internal advocate for our customers putting their best interests first 

 

You Are:

  • Experienced in 3+ years in a Customer Success or Account Management role in the SaaS space
  • Confident in managing a high performing team of Customer Success Managers
  • Customer-centric and have a customer-first mindset and approach to all interactions both internal and external 
  • Able to complete and influence full cycle sales process
  • Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
  • Preferably knowledgeable about the B2B tech space or with subscription based software

 

Why You Should Apply:

  • Continuous career development and pathing opportunities 
  • Sales training in MEDDIC and Command of the Message
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Generous and competitive benefits
  • Friendly and inclusive workplace culture

 

#LI-LO1

 


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.