GTM Operations Analyst

Datadog

About Datadog: 

Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

The Opportunity:

We are looking for an Operations Analyst to join our growing GTM Operations team in Boston, MA. In this role you will work closely with our Americas Sales teams and own the day-to-day operations for all lead/contact processes and accounts. You will also be given the opportunity to learn our Rules of Engagement and execute decision-making in order to foster sales productivity and alignment to our core sales process. Reporting to the Director of GTM Operations, you will dig into details to understand process pain points, drive decision-making for our rules of engagement and support sales in their day-to-day interactions for go-to-market operations.

You Will:

  • Own operational cadences for Lead and Account distribution in region
  • Review Lead and Account queues and handle related issue resolution for Sales Operations Requests 
  • Support Sales Managers on territory management and account alignments in CRM
  • Partner with Regional GTM Strategy & Ops leaders to make suggestions for improving operational processes observed in your day to day 
  • Provide standard and ad-hoc reporting and dashboards for leaders in region
  • Resolve Rules of Engagement conflicts and regularly make decisions as a third party advisor to sellers
  • Build business cases for operational enhancements based on inefficiencies observed in the field supported by thorough data analysis
  • Lead training sessions for sellers on operational processes pertaining to your functional expertise for Rules of Engagement, Lead follow-up, Account processes and procedures

You Are:

  • Bachelor’s Degree 
  • 1-2 years of experience in GTM/Revenue/Sales Operations
  • You are a self-starter and highly motivated 
  • Strong work ethic and willingness to overcome obstacles
  • Organized and results-oriented with excellent attention to detail 
  • You are a Learner – you enjoy learning new things and apply your knowledge to your day to day when applicable 
  • Effective communicator, both written and verbal
  • You enjoy collaborating with others and solving problems
  • Experience working at a SaaS company
  • Experience with Salesforce CRM
  • Excel experience, analytical skills

Why You Should Apply: 

  • Generous and competitive global and US benefits

  • New hire stock equity (RSUs) and employee stock purchase plan

  • Continuous career development and pathing opportunities 

  • Product training to develop an in-depth understanding of our product and space

  • Best in breed onboarding

  • Internal mentor and buddy program cross-departmentally

  • Friendly and inclusive workplace culture

 

#LI-MM3

 


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.