Customer Success Manager (Commercial; Middle East & Africa)

Datadog

  • Full Time

About Datadog: 

Datadog is a best-in-class SaaS business, delivering a rare combination of growth, profitability, and stock market appreciation. Built by engineers, for engineers, our monitoring and security platform is used by organisations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops, and Security teams globally. Come join the team for an exciting opportunity to learn from top-level leaders and colleagues and grow alongside the company as we rapidly expand. 

 

The Team:

Our Customer Success team works with a best-of-breed product that solves real problems for our customers. A relationship-management team first and foremost with a heavy sales focus due to a lot of products to sell and for our customers to use. 

Customer Success Managers follow a well-defined methodology which helps them identify customers' unique needs and clearly convey the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog CS team is dedicated to furthering personal development and team success. Our team focuses on the long-term strategic relationship with our customers. Through regular conversations, we build lasting and trusted partnerships to ensure they realise the value of our solutions. 

 

The Opportunity:

Over the last six years, our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog. We’re scaling our Customer Success team to proactively drive adoption across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Check out some of our customer stories here.

 

You Will: 

  • Grow and retain the DD footprint by way of new product attachments, contract renewal negotiations and effective, strong relationship building
  • Partner with sales team to ensure smooth transition and on-boarding experience at early stages

  • Be responsible for the full and ongoing relationship with customers, encouraging increased adoption of our growing platform

  • Act as advisor to customers to ensure they’re leveraging the solution effectively

  • Leverage data to monitor general account health and identify usage trends to uncover upsell and/or cross sell opportunities 

  • Run the full sales cycle for any opportunity for any existing customer account

  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) to better support differing customer needs

  • Effectively drive urgency and provide customers with a clear and easy experience

  • Strive to meet and exceed key performance indicators for the CSM role to drive the business forward

 

You Are / Have :

  • Customer-minded, always trying to provide the most value possible

  • Prior commercially-oriented Customer Success and/or Sales experience (negotiating contracts; and driving upsell deals)

  • Passionate about building long term and lasting relationships

  • Excited by working in an ever-evolving and fluid solution focused environment

  • Driven by the ability to make a visible impact with your work

  • A strong communicator with excellent attention to detail

  • Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities

 

Bonus Points:

  • Have experience dealing with DevOps stakeholders in the past
  • Bold on the phones, and creative in your emails

  • Experienced in the SaaS/cloud industry

  • Familiar with Salesforce, Tableau and other industry specific programs

 

Why You Should Apply:

  • Continuous career development and pathing opportunities 

  • Sales training in MEDDIC and Command of the Message

  • Product training to develop an in-depth understanding of our product and space

  • Best in breed onboarding

  • Internal mentor and buddy program cross-departmentally

  • New hire stock equity (RSUs) and employee stock purchase plan

  • Generous and competitive benefits

  • Friendly and inclusive workplace culture

 

#LI-LO1

 


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.